Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.
I thought I was in great hands until I learned I was mislead to information. They offered me to trade my ford escape which was bought 2 months ago as it had a malfunction in heater and buy something else and I was told quote" We will take care of the loan on the ford "...and I was happy until I found out I had to pay around 6k additional to make up for trade, very surprised and not happy..ughh
I would like to thanks the Mr. Jay Tsay and everyone at Mazda Everett, WA,98204 11409 Hwy 99 and who repaired the problem in my car. I found the highest service in this place. Honestly, they have done their work at maximum speed and at the highest quality. I was received by Mr. Jay Tsay with all welcome and respect. And he took my car key , I was very sad, and after a little time he gave me the key to my car with fixed the problem with excellence and also i found the car is clean from the inside and outside were at the highest level, and returned the smile and joy to my heart thanks to the wonderful service, which I found from Mr. Jay Tsay and workers there, , i want send to them are very thankful and appreciation and respect .
SO this is follow up of my previous not good review, Junior called me and apologized for my concerns and told me to come in, he ended up trading my ford to a 2018 Mazda CX5..I was impressed, who would take the car back and give you a better one. I even got a better interest rate. Jay was our salesman and he was very thorough and knowledgeable about the car and explained everything. I was highly satisfied, great service. Even though I loved my red ford escape but it was not meant to be. Thank you guys..
Eric made my experience of buying a car AMAZING. We had talked via email when I put in for a quote for a 2016 Mazda, CX-5 and he contacted me right away. He was fantastic and kept in touch weekly throughout my researching process. I was talking with three different Mazda dealerships in Seattle and Eric by far earned by business. He was not at all pushy but knowledgeable and and was honest throughout the process. I really appreciated working with him and happily walked away with a new car that very day. If you go to University Mazda, I highlighly recommend getting in touch with Eric to have a great experience.
Doug has sold our family Mazdas for many years and always goes out of his way to provide exceptional customer service with a fantastic product. We are treated so well! What an honorable guy. Can???t sing his praises loud enough.
Came here to look at compact sedans with my wife. I¿ expected a high pressure sales pitch and was surprised when we said we need to think about it and were politely told “ok.”
We returned a different day and our sales rep was out and we ended up dealing directly with Jerry McCann one of the owners.
We were upfront in that we didn’t want any add ons. We ended up with a great price on a Mazda3, great trade in offer, and interest rate. Once we confirmed a deal we were out in 45 minutes with no up-selling. Jerry and his staff were helpful at all levels from start to finish. I highly recommend to take a look at this place.
Hands down the best car buying experience I've had
by Tesla Caban from Everett, Washington
March 24, 2017
The whole entire experience at Mazda from the time I called to set an appointment to the time I left in my new car was nothing less than amazing. Ron and Radek are miracle workers if you will. I have pretty poor credit and didn't have a 5 digit check with me either. They were able to get me into a good, safe, reliable and GOOD LOOKING car. Without making me feel terrible for having bad credit, or making it seem like I was too hard of a credit report to accept. I kept my dignity the whole time, which is one reason I will hands down, (I already have in fact), recommend them to anyone looking for a new car. Buying a car is stressful no matter where you go, but at Mazda of Everett and especially with the help of Radek, it's actually fun and exciting. I would give them 10+ starts if I could.
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