Wonderful staff, they make the buying process very smooth and easy. Customer service is excellent. Sales guy Paul is great, shows he really cares and goes the extra mile. Jared accounts person is also great. Highly recommend all
Purchased a new Lincoln MKZ yesterday, the salesman, Narh Caternor was awesome. He explained the difference between three models of Lincolns, which helped me choice right one for me. I came to Koons, Silver Spring after visiting dealerships much closer to me on more than one occasion. I highly recommend them to anyone.
This week and especially today, Steve Sherman helped find the perfect car and terms. He and everyone in the dealership made me feel like ROYALTY He patiently listened to my concerns about needing a dependable car with a payment that fit into my retired school teacher fixed income. The 2017 Forester I purchased met everyone of my needs. I am one very satisfied customer.
Jennifer Cahill is professional and friendly. She has always taken excellent care of my car and me. She always takes the time to answer all questions and concerns. . I feel very fortunate to have her take care of me and my car. Barbara Supovitz
Jennifer Cahill has always taken good care of me and my vehicle. During my last visit to Heritage, she fit me in on a last minute request and manage to get a lot done on my vehicle in a timely manner. She is prompt, professional and explains in detail all that will be done or is recommended for my car. The updated customer lounge is also very nice.
Steve Sherman has the easy going demeanor of a relaxed Harrison Ford. He was able to help me figure out what exact model of Subaru was perfect for me. He was a pleasure the entire purchase and made sure I had all of the information I needed every step of the way.
We purchased a new Subaru from Steve Sherman yesterday, and my husband and I were surprised and pleased at how easy and painless the experience was. At previous dealerships, we felt we had been bullied into purchasing more car that we wanted, or treated as if we were fools for not buying extras that we did not want. Steve did a fabulous job of laying out the features available, and the add-ons that might be of value to us. We love the car, and look forward to staying with Heritage for service throughout the life of our vehicle. Thanks, Steve! And don't worry about gluing your shoe on the desk. ;)
Jennifer provides excellent customer service and always makes sure I am completely satisfied before I leave. Jennifer is always patient and friendly, I can not recommend Jennifer and the service department enough!
We have purchased 3 trucks in the last 3 years from Billy Mensh. All were purchased over the phone with no pressure and at the best price. They delivered always as promised with no bait and switch like the NJ market. In and out.
Mr Brown resolved my problem and represents this dealership extremely well. I would highly recommend this dealership for service based on my experience working with him even though I purchased my vehicle from another dealership because Passport Mazda had not opened at that time.
I recently purchased a 2014 BMW X3 from Koons Silver Spring and had a great experience. I would highly recommend working with John Speake and Alex Perdikis when looking for a new or used car. I have purchased a number of used cars, mostly in Virginia - which always presents an issue when trying to title the car in Maryland given the inspection requirements. When I explained my needs, the Koons team went out of the way to confirm the cars I was interested in all passed MD inspection and were ready for titling. This level of transparency and willingness to meet your specific needs is not typical of a used car dealership in the DC region. I also brought my own financing with me and received zero pressure for add ons or dealer financing. Smooth experience, great price. I will be back.
I decided that I needed to sit higher in the driver's seat than I was currently sitting. I reviewed and looked at 4 other SUVs before making an appointment with Steve Sherman at Heritage Subaru in Catonsville. Steve knew his product. I had certain needs, and the 2019 Subaru Forester Touring filled all my requirements and more. Safety, reliability, price, and a pleasant salesperson, all allowed for a very rapid and satisfactory purchase experience. Go find out for yourself!!
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