The salesman was great and worked with us. The problem came up when we were told that a specific problem was fixed and it had not been. They promised someone would call me to talk about it but they did not. They could have been more forthcoming.
I approached Tre Kinney using Cars.com and he answered my questions promptly and provided the documents that I requested. He was pretty knowledgeable about the vehicle that I tested and anything that he did not know he refused to give us an answer on so as to avoid putting his foot in his mouth or just giving us what we wanted to hear, I respect this approach and it made me trust him more. We arrived in the evening (an hour before close) and when it came time to negotiate (dealership closing time) he sat with us and was patient in the approach. We counter offered three times and ultimately struck a deal. Tre and Carousel were willing to negotiate on the spot and were receptive to the reasoning behind my offer. Ultimately I got the deal I wanted and I am sure they got the deal they wanted. Win-win. Also a shout out to Chad in financing for sitting down and answering our questions. Highly recommend Tre and hope he does well at Carousel.
Purchasing a vehicle is right next to going to the dentist for me. Nathan Guillaume has helped me purchase three new vehicles. The reason I keep returning is because Nathan has made the process simple and efficient. Nathan listens well, follows up and makes the process seamless.
I bought a Volvo XC60 from Junge. Kelly Thompson was our salesman. He was knowledgeable about the product and patient with my husband and I as we drove a few cars before we landed on the one we bought. As a woman I appreciated that when Kelly learned that I was going to be the main driver of the car he addressed me as a knowledgeable buyer.
Working with Junge in Cedar Rapids was the best car buying experience I've ever had. Bret, Tammy and Andrew were all so helpful and patient throughout the whole process and treated me kindly and with respect. I looked at many cars at several dealerships but came back to Junge because of the wonderful team and the great service. Bret took the time to show me several vehicles with the features I needed (good gas mileage, good safety rating, reliability) within my price range and answered all of my questions. Tammy walked me through the buying process and made sure I was comfortable with my monthly payment and financing options before I signed anything. After I purchased the car and had a small issue with the side mirror, Andrew assured me it would be taken care of promptly and at no charge. I absolutely love my new Fusion and am confident that if I need anything I can count on Junge to take care of me. I would absolutely recommend Junge to anyone needing to purchase a new or used vehicle.
I just recently completed a purchase of a certified used convertible Audi A5 that was well detailed and in great shape, Tyler Kovach was exceptional and went the extra mile to put this together . Very professional and attentive to make this buying experience one of the best I've had in the many years of buying new and used cars. Would highly recommend you give them an opportunity on your next vehicle purchase
Nathan Guillaume in sales was extremely knowledgeable and courteous from the start to finish of by buying experience. The staff at the F & I department were a pleasure to work with Iam looking forward to seeing my auto when it’s delivered to my home and the condition of it .
When I am in the market for a different vehicle, my first stop is to see Vince Saldana at Carousel Motors. This was my third car buying experience with Vince. I keep returning because of his honesty, integrity and the quality cars I Carousel offers. And the financing experience Harvey Ireland provides is outstanding as well. It's always straightforward, streamlined and handled in an efficient manner. Thank you for another great experience!
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