A truly great no pressure experience
March 2, 2017
When researching an SUV to buy, we ended up at Tummina Mazda looking at a CX-5. Not knowing much about it at the time, we were met by Fritz who was able to answer any and all questions we had. Zero pressure, just "I'd love to answer any questions you have." They even offered up to let us take a CX-5 home for the night and return it the next day. "If you don't like it, just drop it off out front and leave the keys in the door. No pressure." Wow!
We decided to buy the CX-5 so we started trying to work a deal at basically every dealership around the KC Metro. Everyone came back with similar trade in numbers for our car and with similar numbers for their CX-5. Some dealerships tried playing games over the phone, but Justin (the sales manager) at Tumminia stayed cool and provided numbers, explained what they all meant, and offered help with anything we needed. No pressure, no "What can I do to get this done today?" or anything of the sort that I was getting from other dealerships.
By that point we were sold on Tumminia. We set up an appointment to get everything done, filled out an application online, and met with them that evening. Not only were they already preparing paperwork for us when we arrived, but they knew it would take a little while to get everything finalized so they gave us a loaner CX-5 to take out to dinner while they got everything ready! Mr. Tumminia was also there so he introduced himself to us and talked about how they are very much a family operation. That they may not have the power of the bigger chains but that they viewed the customer experience as #1 and that loyalty keeps them going. He provided snacks and treats for our toddler while they went over information with us to make sure we were okay with the deal.
The preparation they put into each sale was very obvious when we went in to sign the papers and make it a done deal. Everything was already printed and ready for us to sign. We spent more time talking with the finanace manager about his grandchildren than we did signing papers.
Once everything was done, they could have sent us out the door and on our way without a concern. Instead they gave us a personal tour of the CX-5 we bought, and our salesman Fritz sat down in the car with us and went over every feature the car had. He went over the owners manual as well. He then called the next day to make sure I didn't have any questions he could answer.
I dread going to dealerships, but my experience with Tumminia Mazda was truly something else. They welcomed us in, didn't pressure us to make any decisions, and only wanted to help as much as they could whether we bought a car from them or not. It's an experience I've never had with a dealership before. I can truly say that I've never had a better buying experience with a dealership than I had with Tumminia and, when it comes time to buy a car in the future, I won't forget that. They are as good as it gets.