I visited Napleton's Schaumburg Mazda based on a very appealing cars.com post of a Honda CRV. We were unsure of having to drive a hour to get there but the price and the way they followed up instantly after requesting more information made us feel more comfortable taking the drive there. Upon arrival we were instantly greeted by Jarek Muszkatel, who I want to point out is an excellent salesman and Jonathan Proano, the sales manager who also went above and beyond to make everything as smooth as possible. We inquired about the vehicle, and after inspecting it, it was exactly as described and exceeded our expectations. We took it out for a test drive with Jarek and as soon as we got in the car he have us tips on what to look for and what to listen for when drive testing a car, it was basically the same thing we were already looking at but coming from the salesman was more reassuring he even offered a longer test drive if we wanted more time to listen to the vehicle. We were already happy with how the car looked and how it drove and after visiting dealer after dealer we knew weren’t going to find better.
The paperwork process was a breeze, there was a couple things we had to figure out but Jarek and Jonathan were very understanding and worked with us all the way through. I could not be happier with our purchase and highly recommend Napleton's Schaumburg Mazda.
I always come to Mazda Autobarn Service since purchasing my CX5 from the Autobarn dealership and I've always been very satisfied. Reena Parmar is my Service Advisor and I've also received excellent customer care from Clare and Jason. My car is in tip top shape and the team here goes out of its way to provide great service.
Sonny was great to deal with. He was honest straight forward. Not your typical dealership sales person. Chris in finance was great he wasn't pushy on extra warranty. Everyone was polite and respectful. They listen when you say something
I brought my Mazda CX-5 in for service for the first time. They were helpful and professional. I was supposed to leave it and pick up the next day, but they were so quick that I was able to pick up the same night. Thanks to a quick response from Simon Kim I was able to change plans and leave early for a trip the next day.
Autobarn was great to deal with. I had been looking at SUVs for a while. Did my research and wasnt as familiar with the cx5 but it had high ratings. Test drove a car with Sonny at Autobarn. Also went to several other dealerships but they seemed less than eager to work with me. When back to Sonny. He put together a deal and took his time going through the car options with me. I would highly recommend working with Autobarn and Sonny.
I had multiple service visits for maintenance and always a sensor issued covered by warranty. I worked with Chris F. who has taken great care of me on every visit. Very easy to keep communication with him and he stayed transparent with me during the whole process. Working with Chris F. in service makes me want to keep doing business with Autobarn Nissan of Evanston.
I've been taking my Mazda to this service center since I purchased it new 3 years ago. I've been helped with other service members but Simon is the one I remember. He's always helpful and gives a clear explanation of what's being done to my car. What I like most about him is that he doesn't push me to get additional work done on my car.
This is the first time I am leasing a vehicle and I have to say it was a terrific experience with Jeff Williams he explained everything about the car and helped with any questions I had and also think it was a great deal i received. And Chris in finance was very friendly and helpful in getting all my paper work complete
From the moment I walked through the doorway, Wilkins was a dream come true. Ed Chwal got the pricing I wanted and the entire deal signed, sealed and delivered in a few short hours. Ed was nothing short of incredible. If I could give him alone five stars I would. He walked me through every step and made me feel extremely confident about my purchase. He not only showed me how to use each and every aspect of the interior, but also showed me how to maintain the exterior. Ed's knowledge of the vehicle and the process were astounding. I have never felt better about buying anything. He also went out of his way to secure an accessory that I really wanted. I was going to head to another dealership and go with another brand, but I chose Mazda because Ed showed me and convinced me that I was making the right decision with Mazda.
This is my second car from Wilkins Mazda and I???m very pleased. Never felt bullied or condescended to. Only issue was quite a long wait for the car to be cleaned after all the paperwork had been signed. However, I was given a snack and all the coffee and water I could possibly want. All in all, I???m sure I???ll be back!
I cannot recommend this dealer and Ken Kalan enough. I came in to have my car serviced and decided to browse since my lease would be up shortly. Ken came to check on me right away. We went on a test drive, where he explained everything and showed me some really cool new safety features my previous car didn???t have. I told him I wouldn???t be able to buy that day since I wanted my husband to see the car as well. He didn???t pressure me. He wasn???t rude. He was genuinely kind and said to just let him know when I wanted to come back. It was really refreshing actually. I returned a few days later and again Ken was right there and as helpful and kind as could be. The sales manager, also Ken, was equally helpful and just as kind and personable. It was late and they got us out as quickly as possible, definitely not rushing us we were the ones who were tired and hungry. I came back the following day to pick up my car and it was beautifully cleaned inside and out. Ken gave me a bumper to bumper tour and explained even more of the features. It was easily the best car buying experience I???ve had. I never felt pressured, they were straightforward and honest. I will definitely be going back to Wilkins Mazda and seeing Ken when this lease is up.
My son and I leased a new 2018 Mazda CX-5. I live in NJ and he lives in Chicago. He went in and picked out a car and I negotiated the deal via email with Brian the sales manager. I advised him that I would be flying in for one day and when I got there the car was ready and all we needed to do was fill out the paperwork and off we went. Manny went over the car from top to bottom with my son and Bilal handled the paperwork. Couldn???t have been any easier. They also took back our 2016 CX-5 which was at the end of the lease. Great job all around.
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