Post warranty issue was handled by Service manager Rich. I received great help on taking my car problem all the way up to Mazda headquarters. So Mazda agreed to cover 2/3 for replacement of a very costly part and associated labor! Great Experience!
Talk about hassle free, enjoyable car shopping. Everyone in the dealership was professional, friendly, helpful and very enjoyable to work with. The process was effortless and actually enjoyable which is a word seldom used to describe dealing with car dealerships and salespeople.
Out of all the car purchases i made by far, this was tbe easiest and fastest time i was able to get in and out of the dealership within an HOUR, thanks to Mostapha farris who made this transaction very smooth, i told him what i was looking for over the phone and explained to him that i was on a tight budget, he was able to get me the vehicle i wanted at the exact price i wanted, also the finance manager brian was very helpful and explained to me my purchase options. Overall, i recommend mostapha to any customer looking for a new or preowned vehicle, thank you mostapha and also thanks to suburban imports of farmington hills.
Andrew Wrenbeck, and this dealership in particular, totally has my trust. Purchasing a car is a big deal, and usually a stressful one -- particularly as an Asian American woman. From what I've seen, the workplace culture at the Sesi dealership in Ann Arbor, and specifically Andrew's personal qualities and skillfulness, gave me a sense of trust in the care and respect they have for people, as well as the quality of my car and value of my purchase. I feel very comfortable coming back to this dealership in the long term, should any maintenance or other issues come up. This sense of trust is rare, and when combined with such depth of knowledge and experience on Andrew's part, it is something I don't take for granted. He worked very well with me as well as my parents; having a great sense of humor didn't hurt either :) Really appreciate it.
Sesi Lincoln in Ann Arbor, MI, has been a wonderful experience. They recently took care of my vehicle above and beyond what I feel many service departments may try to wiggle out of. I am enjoying my Lincoln MKC very much!
terrific experience...dedicated and professional ownership...excellent and knowledgeable sales manager...been dealing with Sesi Lincoln for 28 years...best dealership i've ever dealt with...highly recommend them......
Employees were very helpful over the phone when I initially called and very pleasant and professional on the days I took the car in. Even staff encountered who weren't involved in my car repair were/are always friendly and helpful. My only complaints are about the waiting area. The seating is uncomfortable and there is almost always a lack of reading material; what is there is not of a wide variety of subjects. A plus is the free coffee, cocoa, and water and nearby clean and attractive restrooms. Since I often choose to wait for my car, this is important to me. I appreciate the car wash given before I drive my car away.
Josh was amazing. He was able to put me into the 2019 Nissan Altima 2.5SL Platinum for a price another dealer was selling me a 2019 Altima SR. I would definitely recommend Josh and Suburban for anyone who is in the market.
This is the second vehicle we have purchased from Suburban Nissan. In both cases we traded in our vehicles and were given fair trade in values. The whole process from start to finish we were treated wonderfully. Our salesperson Josh Bianco was very helpful and listened carefully to my requests and provided me with exactly what I was looking for. You can???t ask for more than that. He kept the ball rolling all the way through the process and when it came time to finalize the deal the finance manager was great and had everything well organized so it only took a very short amount of time and I was on my way with my new car. When the time comes to do it again I will be back. Thanks
by Robert Welch from Farmington Hills, Michigan 48335
November 28, 2018
I purchased My 2018 Mazda Touring CX-5 FWD from Suburban Mazda. the Sales Person, Sonya Y. Harris, is very knowledgeable and helpful. The same can be said for the Finance Service Manager Matthew Moore. I was never pressured. All my options were explained to me thoroughly. I fell in love with the vehicle. This is My second purchase from Suburban. I highly recommend them because of the excellent customer service. I feel like I'm having an experience at this dealership that feels just as exciting as the Apple store or Best Buy. Very welcoming high tech environment with plenty team members to wait on you.
Best prices, amazing costumer service, amazing vehicles
by Zoomzoom313 from DealerRater.com
November 30, 2018
Josh handled every, single, detail of the purchase with such tact and care. He handled everything in such a manner that it completely exceeded all of my expectations. I Love this location, the costumer service, quality of certified pre-owned vehicles and I could not be happier with my Mazda Hatchback. Josh is a huge reason I obtained this vehicle and I highly recommend him to anyone!
Good experience overall. My first time buying from a dealership so not much to compare it to, but process was smooth, staff was friendly prices were decent (albeit minimally negotiable), used vehicle was clean and runs well.
They were quick to respond and the vehicle was just what I wanted. The F&I wasn't the usually pushy type. I was in and out within 2 hours including the test drive. Thanks a ton!
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