Sent them a email about a vehicle I was interested in on Cars.com and they got back with me almost instantly. Even though the car had been sold that I was looking at they still sent me other vehicles to look at . Very friendly
Great experience at Mazda of Bedford! I contacted them ahead of visiting and the salesman test drove the used car for me and gave me honest input about some of the imperfections that weren't noticeable in the online pictures.
I am VERY satisfied with my sales experience and would highly recommend Mazda of Bedford. Leased a new Mazda this week. Knew my price point, but not exact car I wanted. Thought I had settled on a vehicle, but changed my mind overnight before taking delivery. Everyone at the dealership was nothing but gracious about my change of heart. Cannot say enough good things about Sean in sales, Scott in management and Ray in financing. They helped me get into a car that was a better fit for me without pressure or reminders that my flip-flop caused them extra work.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I am very happy with the purchase of my 2016 Mazda 6. Philip Cohen was the sales person and worked with us to get the price we wanted to purchase the car for and I did not feel like I was under any pressure. They found the color I wanted and called me when the car arrived at Mazda of Bedford made arrangements to be at Mazda of Bedford at 9:00am on Saturday to do the financing and go over the car. Jim Kueber took a lot of time going over all the features of my new car and he did an excellent job at explaining everything. I would buy another Mazda at this dealership. Thank you.
Its immediately apparent that the people at Mazda of Bedford care about providing good customer service. As soon as you walk in you are greeted by someone who assesses your needs and finds someone to help you. We worked with the salesman Phil who was kind, extremely knowledgeable, and guided us through the car buying process even after we had agreed to lease from him. The manager also worked with us to address our specific concerns and checked in throughout the process to ensure that everything was going well. Compared to our experience at other dealerships, leasing at Mazda of Bedford was a very enjoyable experience, and I have confidence that if any issues come up over the term of my lease they will continue to provide great customer service.
by Buyer from Broadview Heights from Broadview Heights, Ohio
October 24, 2018
When we walked into the Mazda dealership we were immediately greeted by Matthew Radeff. He was very professional and friendly. He patiently listened to our needs and showed us exactly what we wanted. We did not do a lot of research prior to coming but Matt explained all the different models to us. He stayed almost 2 hours past closing to finalize our purchase. We are beyond satisfied with the experience.
Before we walked into Mazda we initially went to Volvo next door and were not even greeted by the sellers. One walked up to us without even saying a word. We had to greet him. After the seller made it clear he had no interest in spending even a minute with us we left and went to Montrose Mazda where we met Matt.
We started the day considering purchasing a Volvo and ended it with purchasing a 2018 Mazda CX-5 Touring with package. Kindness and professionalism goes a long way.
I appreciate the diligence expressed by the entire team at Montrose Mazda and especially the professionalism of Jason Tomlinson and Mark Emily for going the distance and earning our business. As a family of 5 every purchase we make is important and Jason treated it as such.
Jason Tomlinson helped my family and I find the perfect deal on the perfect car and didn’t once try to upsell or mislead us during the process. More dealerships should have guys like this representing them. What a great experience! Thanks to Jason, Rick and Brent at Montrose Mazda.
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