I have purchased multiple vehicles from Ricart in the past. On 11/9/18 my 2016 Mazda CX 5 was hit by another driver. On 11/14/18 , I discovered that the insurance company had assessed my SUV as a total loss and needed a vehicle quickly. Thank the lord I had gap insurance to help payoff may existing loan. Mazda Auto Capital (Chase) held my loan and said they would re-loan. I called Ricart looking for my sales guy Frank, and unfortunately he had left the company. They put me in contact with a gentleman named Doug. I explained the situation and let him know that I had no money down and knew this would be challenging. Doug said you need to work with Zane and I spoke with Zane the next morning. Zane had Dan show me some of the cars, test drive with me, and eventually pick out the SUV I wanted. While Zane worked his magic with the bank, Dan did a fabulous job of trying to keep me calm and reassure me during this obviously stressful time. I chose a 2018 Mazda CX 5, just love this vehicle. He was knowledgeable about the car and did a great job explaining the features. He was with me from greeting me at the dealer ship until I was ready to leave with my new car. Chris has been my service guru for at least 6 years. She always takes really good care of me. She saw me in the lobby and greeted me and even stopped to see which car I was going with. Zane and the bank came through and I am the proud new owner of the Mazda I selected.To me it seems for such a large business, I love how they are still able to provide such personalized service and made me feel special.This dealer ship has not only earned my loyalty, but has also earned my trust and gratitude. Also wanted to state that if it was an option I would give Dan Stinson 5 stars too!!
You never expect to have a great experience at a used car dealership so I was pleasantly surprised when my husband and I visited this dealership. From the moment we walked in, we could tell this experience would be different. Jeff, our salesperson, was extremely knowledgeable about the cars on their lot and after listening to our needs, showed us multiple different options that would fit what we wanted. We definitely put him to work and test drove multiple cars to find the perfect one for us. He made no complaints about warming up cars in the cold weather so we'd be comfortable. Jeff definitely was not a high pressure salesperson and after finally deciding upon a Subaru Outback, gave us a bunch of coaching on its features and even gave us good advice about getting the best deal on car insurance since some insurers offer better rates for driving Subarus. Before we signed the paperwork, he even did a walk-around and checked for any dents, scrapes in the paint or tears in the leather and told us what they would fix or repair. We felt extremely comfortable the whole time and we're glad that we had such a relaxed purchase environment. They also stayed open later than their posted hours just so we could drive home that day in our new-to-us car. Overall, if you're looking for an honest, transparent used car buying experience, I would definitely recommend this dealer and specifically ask to work with Jeff.
This was the best experience I've ever had purchasing a vehicle after almost 40 yrs. of driving. I was a die hard GM person since my mother retired from there but I wasn't happy with their latest move on layoffs so opted to look at the Mazda and Subaru recommended by my son. I had such a good time with their sales staff, I felt at home and they all treated me like I was special even talking about small stuff that we can all relate to. I recommend them Very Highly!
This was the best experience I have ever gotten at a dealership from start to finish. I am not easy to please since I'm in the car industry myself. Love this dealership product and overall customer service.
We had a very pleasant experience with Hamilton Mazda, the staff was easy to work with from start to finish. Some time back I wanted a cover to go over the top of my MX5. Two of the employees helped me wth that, so I am a repeat customer. Ilp
Corey and team went above and beyond to help me and my twin 16 yr old daughters. We had just spent 2 hrs at a competitors dealership getting belittled and chastised. So after leaving that dealership we stopped at Cardinaleway just to look at their used cars. We couldnt have been greeted by a nicer salesman than JP. He went out of his way to show us everything they had within our price range. It was also 115 outside and that didnt stop him from providing great customer service. But what was the best customer service was Corey providing me a suggestion of leasing 2 new mazda 3 versus buying 2 used cars. The outcome was better than expected. I ended up with 2 new 2018 cars for less out of pocket money and a lower monthly payment that I currently had with one car. There was no pressure at all! I have never felt so comfortable in buying a new car than I did at this dealership. The entire process was awesome. Everyone was so friendly and kind. It truly felt like family. I highly recommend this dealership who doesnt want to play the high pressure car buying game. THANKS COREY AND TEAM!! YOU ROCK!!!
Their service department is exceptional. They back the Volvo warranty and they always take really good care of me. I would deathly recommend the sealer based on how well I was treated [after] I bought my XC70
Ruel provided help in a courteous and respectful manner through the entire sale and purchase of my new car. He did not pressure me for the sale while early in the process I informed him I was only interested in learning about the cars, my options, and test driving the car. Once I decided buy the car, he helped me find the model, trim, and color that I wanted. With the inventory available at the time this was not easy. He found the car I wanted and it was brought to the dealership and prepared within a day. Kevin worked with me on the purchase price to come up with something that worked for me and the dealership. I found the entire staff to be helpful and friendly both in person and on the phone.
Great car, great service, great deal! Thank you very much Brian Wong for the outstanding experience. You made shopping for a car easy and fun. Now I have my dream car.
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