I have been doing business with Len Lyall for about 12 years and I highly recommend them. From the buying experience to service, the team and Len Lyall has always made the buying part fun and by providing great service at a great value, the service end is painless as well. I would not think of buying a vehicle anywhere else....but Len Lyall. Their tag line is true, drive East and pay the least, and I have friends who come from several other states to also buy from Len Lyall. Dan Johnson, the GM knows how to take care of the customer.
I visited McDonald Mazda West on Saturday, 2 February searching for a new 2018 Mazda 3 Touring for my son who is graduating from the US Air Force Academy in May 2018. It's his first new car and I wanted to ensure he had a positive experience during the buying process. First, I would like to recognize the professional, courteous reception we received from Mr. Robert Nichols when we arrived for our 1PM appointment. What soured our visit was the behavior of the Sales Manager, Tyler (I don't remember his last name). Tyler was vague about answering my questions regarding a new 2016 Mazda 3 Grand Touring vehicle on the showroom floor. He "shushed" Robert three times during our discussion of the vehicle...in front of my son. Finally, Tyler failed to give us written quotes on the 2016 Mazda Grand Touring vehicle and the 2017/2018 Mazda 3 Touring vehicles we are interested in...which was the purpose of our visit. We left McDonald Mazda West empty handed on Saturday. That evening, we decided to make an offer on the 2016 vehicle...which Tyler encouraged us to do after he wouldn't answer my questions. It was countered today but not at price that made sense given that we have an offer over $2,000 lower on a 2017 Mazda 3 Touring vehicle with essentially the same features...and none of the safety features in the 2018 Mazda 3 Touring vehicle. Again, I'd like to praise Mr. Robert Nichols for his service on Saturday and today. It's unfortunate that a person of Robert's caliber must work with a sales manager of Tyler's caliber. Tyler needs to appreciate the quality of his sales team. Tyler also needs to learn how to treat customers in a courteous and professional manner.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Finished processes to buy a 2018 CX9 at McDonald Mazda West. Mason provided excellent customer service and kept me informed of the process. Overall a pleasant car buying experience to get me into a car that can grow with us as our daughter has more activities and friends travel with us as well as carting around 2 year old Triplets!
Many thanks to Danyal at McDonald Mazda! I sent out an email detailing the model and price we were seaking. Danyal was not only the first to respond but went to work for us right away and got us a better deal than we expected in our ideal vehicle! We will be working with him again
I had the opportunity to work with both Shane and Andy in helping me pick out my new used grand Cherokee. The experience was wonderful with great attention to detail in customer service, answering all my questions and making the experience of buying a car a pleasure. I recommend these guys to anyone looking to buy a car new or used.
Jamison was very friendly and knowledgeable. He knew the ins and outs of the car very well. Did a great job demonstrating the features on a test drive. He was very helpful breaking down the financing and what was/wasn???t included.
Working with Adam Wright in the service center has been an absolute joy. He is attentive to our needs, and communicates with us every step of the way. We are VW customers for life, or as long as he stays with VW.
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