Into our third week of ownership of our 2017 CX-5 and can't say enough good things about it. Lots of well designed, easy to use, features for solid, safe, driving, loads of "creature comforts." Filled first tank of gas after taking ownership and calculated around 30 MPG. I had a great sales person in Kaitlyn Crisp. She has a solid understanding of the car's features, was very helpful explaining many of the accessories - navigation, controls tailoring, phone connection. She was glad to describe the wealth of benefits of buying from Independence. Our second CX-5; we'd buy another!
I purchased my vehicle here 13 years ago and I am very happy with the service at this store. Bobby and Bill in the service department have been so helpful over the years and their attention to detail, their knowledge of my vehicle, and their trustworthiness is what keeps me coming back. I am not yet in the market for a new vehicle but when I am I will come back here. The only thing that I would say is a downside is that I do wish the service department waiting area was back closer to the actual service department. Everything else about the new building is fantastic.
Great customer service, and a huge selection of vehicles. A no pressure sales technique with a consultative manner. The facilities at this location are spectacular. If your looking for a new car, you won’t go wrong here.
Came in for a 4,000 mile service. John and Andrew were very efficient and pleasant. Had a nice read for 90 minutes and my CX-5 was ready, clean and shiny. I'll be back. I will purchase my next vehicle from your dealership.
Perhaps the easiest car buying experience in my life. And this was my second time buying a car from Mazda of South Charlotte, because it was such a great experience the first time!
Thank you, Peter LeViev! Really appreciate your help and customer service.
Came in wanting to look at a used car on the lot, but after talking w/Kyle, thinking about what was in my best interest long term, ended up leaving with a brand new 2018 Mazda6! I absolutely LOVE it, and i would recommend Kyle and Keffer Mazda to anyone looking for a vehicle!
It was easy from online shopping to dealership experience. Our sales rep was knowledgeable and helpful. The car was delivered just as promised. The dealership was clean and up to date giving a great first impression of how Keffer Mazda cares about their image and the cars they sale.
Happy except told navigation included but wasn???t.
by Danielp from DealerRater.com
November 0, 2018
Pleased with most of our experience we had at dealership. Only issue we have is that we were told by first salesman that the car was equipped with navigation, that Mazda puts the chip in once car is bought. When we came back to take possession of car we asked again about the navigation and was told this car didn???t have it nor could they add it because we were already getting a hell of a deal. We were told this several times by several people. While we understand that maybe we were getting a great deal it was supposed to have navigation and we had no reason to believe it didn???t. We were going by what the salesman told us.
After visiting several other dealerships Jaleil at Keffer Mazda made our decision very easy. He was so easy to work with and very straight forward and knowledgeable with all of our questions. I would definitely recommend this dealership
This was first Mazda experience and Jordan the sales associate was very responsive and overall took very good care of me. Even when inquiries occurred on his day off, he was sure to respond promptly. Overall, this was a good experience and the process to lease a vehicle was very smooth.
Good experience. Salesman (Ash) was friendly and listened to me. I bought a used car and felt it was a good deal. But because they treated me like a true customer is why I bought.
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