We worked with Vinny and I would highly recommend him as your sales consultant. He is very knowledgeable about these vehicles and their safety features, which was one of the main reasons I was getting a CX-5 with the Grand Touring trim and Premium package. We told him that we wanted to buy the car cash and get out of there quickly and he made this happen. The only thing I would recommend to this dealership is to get some half and half or heavy cream for the fridge by the coffee machine instead of having just the powder creamer.
Great dealership to work with. No pressure, no playing games with price. Salesperson (Tony) was excellent...very knowledgeable, responsive and professional. An overall good buying experience. Got the car I wanted at a very good price
Research the vehicle over the net prior to visit. Made an appointment so they were expecting us and we were not waiting around. Had a quick discussion with John and off we went on the test drive. The decision to buy was an easy one. They look like a busy dealer so I am not sure the level of service when the time comes. Hopefully it???s not painful. Thanks to team for making the process quick and easy.
The North Penn Mazda service is always ready for me, courteous and keep me informed of the progress of my repair. I went in for a 65,000 mile maintenance. When they saw my inspection was due for January, I was advised they could do the inspection today as well and save me another visit in January. Knowing that I had arranged to stay at the dealership while the service was being performed, they remained aware of my timeline and had the car ready when promised.
Had rear sensor problem #Warranty ran out there was a gray area about my bumper Talk to sales manger and he wanted me to be Satisfied he said they would fix everything true to there word they fixed it the fix was not cheap all the sensor bezels Had to be painted very pleased with way was handled
Had a great sales person, David Foster. He was a joy to deal with. Sales manager was courteous and efficient.
Only negative was I kept telling the finance person I was in a hurry to get out and on the road, if he had refined and speeded up his process ,I would have been happier..
Overall great experience with DeSimone. The car I was interested in was at their center city location. When I mentioned to Mike Framo that the NE location was more convenient for me he had the car brought up. There were no issues when I got there. Mike was there and expecting me and I got right into the car. We test drove, loved it and quickly went through the buying process, which was much faster than I'm used to. But then we waited for the car to be detailed... for 2+ hours. It's a Mini Cooper. The size of it is in the name so why it took so long is a mystery. And when we finally got it it didn't look any cleaner than when we test drove so I'm not sure if the car sat there while everyone took their lunch break or what. But it worked out and I'm thrilled with my 2015 Mini Cooper Countryman. I would definitely go back and/or recommend them.
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