You never expect to have a great experience at a used car dealership so I was pleasantly surprised when my husband and I visited this dealership. From the moment we walked in, we could tell this experience would be different. Jeff, our salesperson, was extremely knowledgeable about the cars on their lot and after listening to our needs, showed us multiple different options that would fit what we wanted. We definitely put him to work and test drove multiple cars to find the perfect one for us. He made no complaints about warming up cars in the cold weather so we'd be comfortable. Jeff definitely was not a high pressure salesperson and after finally deciding upon a Subaru Outback, gave us a bunch of coaching on its features and even gave us good advice about getting the best deal on car insurance since some insurers offer better rates for driving Subarus. Before we signed the paperwork, he even did a walk-around and checked for any dents, scrapes in the paint or tears in the leather and told us what they would fix or repair. We felt extremely comfortable the whole time and we're glad that we had such a relaxed purchase environment. They also stayed open later than their posted hours just so we could drive home that day in our new-to-us car. Overall, if you're looking for an honest, transparent used car buying experience, I would definitely recommend this dealer and specifically ask to work with Jeff.
I bought a new Mazda CX-3 from Byers Mazda in Columbus, Ohio and had a very positive experience. I worked with their internet sales specialist Atef Behery. He was very responsive to my inquiries and eager to schedule a time for me to take a test drive. Based on my input to him, Atef provided several quotes for lease/purchase options several days before the test drive so I could ponder which would be best for my situation. Upon arriving at the dealership, Atef was very thorough in explaining the vehicle and answered all my questions. As the dealership states on its website, it intends to make the purchase process simple and haggle-free, and it lived up to that goal. This was by far the quickest, smoothest car buying experience I've ever had. Thanks, Atef and Byers Mazda. I look forward to being a repeat customer in the future.
Just leased a ‘19 cx-9. Great features/upgrades. Sporty drive. Dark blue ext looks sharp. Also impressed by customer service. Rusty Wilson really listened to our needs and was responsive at every stage of process
My daughter just relocated from out of state and bought a new CX5 a few weeks ago. We chose Germain because of it's location and are so happy we did. Mike Worthington was exceptionally helpful, knowledgeable, and patient as we compared and asked a million questions to be sure she chose the right vehicle. No pressure -- when we had decided, Germain stepped up with a very competitive price and found just the car for her. Very happy with the experience.
Recently my wife and I stopped at Germain Mazda to look at the new Mazda 6. We were greeted by Russell (Rusty) Wilson.
I will say that we have never met a salesman that is as friendly and knowledgeable as he is. He made this experience of buying a car as easy as it could be. We were never presured and we were given the time to discuss and make decisions. I will be sure to tell my friends the best place to purchase a car.
Thank you Rusty for making this a great experience.
Ric and Mary
I have purchased multiple vehicles from Ricart in the past. On 11/9/18 my 2016 Mazda CX 5 was hit by another driver. On 11/14/18 , I discovered that the insurance company had assessed my SUV as a total loss and needed a vehicle quickly. Thank the lord I had gap insurance to help payoff may existing loan. Mazda Auto Capital (Chase) held my loan and said they would re-loan. I called Ricart looking for my sales guy Frank, and unfortunately he had left the company. They put me in contact with a gentleman named Doug. I explained the situation and let him know that I had no money down and knew this would be challenging. Doug said you need to work with Zane and I spoke with Zane the next morning. Zane had Dan show me some of the cars, test drive with me, and eventually pick out the SUV I wanted. While Zane worked his magic with the bank, Dan did a fabulous job of trying to keep me calm and reassure me during this obviously stressful time. I chose a 2018 Mazda CX 5, just love this vehicle. He was knowledgeable about the car and did a great job explaining the features. He was with me from greeting me at the dealer ship until I was ready to leave with my new car. Chris has been my service guru for at least 6 years. She always takes really good care of me. She saw me in the lobby and greeted me and even stopped to see which car I was going with. Zane and the bank came through and I am the proud new owner of the Mazda I selected.To me it seems for such a large business, I love how they are still able to provide such personalized service and made me feel special.This dealer ship has not only earned my loyalty, but has also earned my trust and gratitude. Also wanted to state that if it was an option I would give Dan Stinson 5 stars too!!
Outstanding Customer Service - Highly Ethical - Best Prices
by DublinJoe from DealerRater.com
July 12, 2018
Yesterday I purchased a new Mazda 6 Grand Touring with the Technology Package from Ricart Mazda. My experience with Ricart started with an internet inquiry a little more than a week ago. Within a matter minutes I received a response letting me know what to expect and a quote arrived a few short hours later from Ryan Goodson. I received daily messages and timely answers to all of my questions. After visiting Ricart Mazda a few times to see the cars in person I finally made the purchase. Zane Webb treated me with kindness and respect. I never felt pressured and I could immediately tell that Zane is highly ethical. If you are looking for a smooth and painless car buying experience, please do yourself a favor and ask for Zane. He is extremely knowledgeable and thorough...best of all I NEVER felt like he was trying to push anything. This guy knows his stuff. During both visits I received a very warm reception from the knowledgeable and helpful interns: Bryn, David and Zack. I applaud Ricart for hiring interns fresh out of high school exposing them to the business world as they prepare to start college. These young men really made a difference and enhanced my entire experience at Ricart. The service center staff was terrific too. Best of all...I am driving an amazing car that I plan to drive for many year. When the time comes to purchase a new car I will immediately go to Ricart and not waste my time visiting other dealerships. To everyone at Ricart mentioned in this review - THANK YOU!!!! I sincerely appreciate all of your assistance and kindness. Good job!!!
The sales rep was very polite and easy to work with. He...
by Scott Wisniewski from DealerRater.com
July 12, 2018
The sales rep was very polite and easy to work with. He was able to meet all of the requests I had over the phone and was prepared when I arrived. The price was better than I expected, and they had the vehicle in stock that I was looking for. Highly recommend this company to anyone who is serious about buying.
Buying my new Mazda CX5 at Ricart was a very pleasant experience, they worked with me to get me the rate I requested, and never pushed to hard to selll me unwanted extras. I also lobved the fact fact Ricart offers a free LIFETIME powertrain warranty, since I tend to keep my cars a long time.
I just bought a brand new Mazda 3 from Ricart Mazda two weeks ago and I could not be more pleased with the whole experience. I worked primarily with Frank Struna. I was incredibly impressed by his customer service. He was enthusiastic and excited about the cars I was interested in, knowledgeable about all the different features, and patient in answering each and all of my questions. As a first time car buyer, I was anxious going into this whole process. But I honestly enjoyed my time there and never once felt pressured or like I was being talked down to. I would absolutely recommend Ricart to anyone and ask for Frank! THANK YOU to everyone at Ricart who helped get me into a car that I love!
This was by far the absolute best car buying experience...
by kdevault from DealerRater.com
July 12, 2018
This was by far the absolute best car buying experience I've ever had. We were treated so well, I will recommend Ricart and especially Zane and Danielle to everyone I know who is in the market for a vehicle. Roger and Chane made the F & I and accessory experience extremely enjoyable and we were able to get everything done and get out of there in record time.
Chris Steinke is a pleasure to work with and an excellent Service Advisor. I know that my car is always well cared for at Ricart, and if I am unable to wait on the car, the shuttle makes it incredibly easy to get where I need to go.
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