Super happy with the buying experience at Hiley. Worked with Sonja and she went above and beyond to make us satisfied customers. She listened to everything that we requested and followed through. Got an awesome deal on the car we purchased.
Simply put, Hiley Hyundai of Forth Worth had the right car at the right price for a car for my son. Good enough deal to fly from New York State to Fort Worth Texas to get it. But that is a small part of the story. Dealt with Rodney, he made the transaction as simple as possible. He picked me up at the airport, flight was delayed 2 hours, he checked on my flight and called me to confirm delay before I could even call him. Drove to dealership, car was as EXACTLY as described. Signed paperwork and was on my way. He checked on us 3 times as we drove back to New York to make sure our journey was going as planned. Car performed flawlessly, temp outside was 100+ degrees, no issues. I have purchased cars out-of-state 7 times or more, have dealt with some honest folks all over the country. Rodney was the best. My son loves the car. Next time I need a car, I will look here first and give Rodney a call.
Greg Powell is amazing! Best salesman I've ever worked with in my many car purchases! He's friendly, personable, and most importantly not pushy!!! They're in Arlington which is a bit of a drive from Cleburne, but I wasn't happy with the treatment I received the one time I visited the Mazda dealership in Fort Worth, and with the deal they were offering on a certified pre-owned Mazda 6 it was worth it to go check them out. And I'm very glad that I did!!!
Service like a luxury dealer. Staff is attentive but not overbearing. They are informative and will let you know your options. As a first time VW owner, I was very impressed. I didn't even but my car from them. I actually drove 40 minutes for their service (when I live 12 minutes from another dealership). Anyway, Mr Mo Q. took great care of me. I was able to get some work done in the waiting area while I waited (appreciate the wifi). I'll say this. I do a lot of reviews. I believe they are helpful to both the customer and business. If I give a 1 🌟, a business is really bad. At the same time if I give a 5 🌟, the business really deserves their credit. I don't evaluate emotionally and try to be fair realizing everyone's experience is different. I observed the service staff as people came in and went out. It is of my opinion that Hiley purposely strives for top notch customer experience.
I brought my 2018 Passat in for it???s first oil change. Mo has been my service advisor since 2015 and this time was no different from all the times before! Mo is knowledgeable and personable, and trustworthy, and I always look forward to seeing him. He is a true asset to this dealership! I would come here to have Mo assist me even if I didn???t live in Arlington!
???ve never bought a new car before, so I was a little nervous. I love small cars (I previously drove a Honda Fit) but we needed a slightly larger vehicle to accommodate children. I came in to test drive a Jetta and a Passat. I was worried I wouldn???t like driving the Pasat, but was pleasantly surprised by how smooth and quiet the ride was. Mike B was a pleasure to work with, and Ricky got us a great deal on our vehicle. Honestly, I initially didn???t want to buy a new car but now I am so happy with our purchase. Thanks Hiley VW!
My last five cars have been Volkswagen and I purchased the last three at Hiley???s Volkswagen. I am always impressed with the service. This time, Mo Qaddura worked with us to resolve some minor warranty issues. He was not only very cordial but very professional. He kept us up to date with the service and went out of his way to resolve the issues. I feel very comfortable working with him.
In time of emergency MO is the man, great customer service, with the rain we had MO saved the day by taking the car the day before no appointment, window will not stay up, MO took care of the issue including an oil change by 10:00 am . Now I call that service. MO is an exceptional individual.
My Dad and I went looking for a New Car. Gregory Powell was AMAZING...He took the time with me to go over Car Specs in detail, what's new/different, and pricing. We spent the day looking around some different car/dealers, but no one gave service like Mr. Powell. He was able to get me a Great Deal! I LOVE MY CAR!!! Sonya
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