The staff was so wonderful! Knowledgeable, friendly, patient, really wanted to make sure you were getting the best car for you and your family. I was treated with respect and staff was very courteous ! I want to let everyone know that I would not hesitate to come back to this dealership in Cool Springs.
Called ahead to schedule a test drive of an 07 fj. Levi met us at the door with keys and tags. He was very very informative and had all the answers to my questions. Levi was very professional with a down to earth attitude. Great guy! Great service! Great all around experience. Thank you all so much. Greg poteet
The salesman was extremely helpful and respectful. Many times going to a dealership can be an excruciating and intense experience, but our time there was delightful. The staff made us feel welcome and ensured that we looked forward to driving home in a new car without the sense of dread and uncertainty that comes with being pressured into a deal that wasn't right.
Great communication of Internet Sales Just what I wanted!!
by Bobby51 from DealerRater.com
November 20, 2018
Tara was professional both on the emails and telephone exactly what I expected. I was super impressed with Tara need I say more? THANKS!! Also when I arrived Dave Mueller me us at the door and the entire experience was so much beyond my expectations I cannot explain how good it was!! This is the way car dealerships should be!!
Ty was very friendly, knowledgeable and professional in my transaction. I came in to see a spefic used Ram truck and he did not try to convert me to another vehicle. Got deal done in timely matter and very satisfied.
Everyone from salesperson, manager to finance was fantastic! I have always been so weary of dealerships because of the hassling the salesmen do, but Dave Mueller was absolutely amazing! He answered all of mine and my husband's questions, addressed any issues immediately and did everything he could to make our experience great! This was greatly appreciated because we drove over an hour and a half to get there. The sales manager, Patrick was equally as amazing, as well as, Scott in finance! I would recommend this dealership to anyone!
I recommend the Mazda product and Sales rep, Elijah Taylor, great and great. Ben M in finance ruined the whole experience because he threw a tantrum when I did not wish to hear and or purchase extended warranty product. To the point of demanding why I would not listen to his whole sales pitch and confronting my spouse as to why she would not say anything. He has issues but I am choosing to give Elijah the 5 stars he deserves. The other guy is creepy and should never be left alone with customers.
Carol, my wife, and I stopped at the Nelson Mazda on Fortress Blvd to look at a family vehicle. We worked with Tommy Duncan who listened to our needs and concerns and provided options within our means. He understood what was important to us and what was not. By the end of the week we walked out proud owners of a new Mazda CX-5. Hands down the best experience we have ever had purchasing a car. We credit Tommy Duncan for that and would recommend anyone who is in the market for a vehicle to stop by Nelson Mazda of Murfreesboro and ask for Tommy Duncan!
Lonnie Stevens and the rest of the service staff were professional and friendly. I knew from talking to Lonnie that he was someone I could trust. I couldn't be happier with the service I received, and I will be recommending this location to my friends.
I thought customer service was a thing of the past until I walked into Nelson Mazda in Murfreesboro. I was treated like a member of their family. Tommy Duncan was absolutely great to work with. He listened to what I wanted and got me the perfect car. Randy gave me a great deal and treated me like a king. Trey in finance also was a pleasure to work with. If you want a great car and an even better Car buying experience go to Nelson Mazda!
I was looking for a very limited and hard to find new Mazda. Tommy, and everyone at Nelson, went out of their way to find and acquire one that was in route to another dealer. This was my 3rd purchase from Nelson and I???m sure I???ll be back.
This dealership is very clean and they have a lot of vehicles to look at. They were very firm on there price even though it was a cash sale. I do understand that every business has to make their money BUT I do not believe in trying to bully or push someone to purchase a vehicle. I was told by a salesman, who knew I was doing a cash sale because I did not want to go into debt, to finance it so I could get it or to call family and friends to donate close to $1,000 dollars. The salesman???s title is a product specialist and I think this might be true only on the Mazda???s not anything else, which I get because there is an infinite number of vehicles out there. The great thing was I found something wrong with the vehicle and they fixed it before I was even thinking about purchasing it. The closing process was painless. They vehicle I purchased is in excellent condition and I feel that it will be a very reliable vehicle for years to come. After two weeks they did come down $400 from their original price.
Tommy Duncan and Adam Taylor were a pleasure to work with. Tommy took the time to ask questions and make sure he understood what we were looking for. He found us the right car for the right price and made the process easy. Financing and warranty options were clear and straightforward, and all of our questions were answered quickly and thoroughly. Non-commissioned Product Specialists who aren't relying on your sale to pay the water bill change the game when it comes to the car buying experience. Who knew you could actually enjoy buying a car? We did and you can too with Nelson Mazda of Murfreesboro.
Nelson Mazda has great customer services! Tommy was very knowledgeable and helped us with every step of the process! Tommy, Randy, and the whole team went above and beyond what they needed to do to make us feel appreciated and taken care of! Thanks!!
Buying a car can be a rough experience and my wife and I went in bracing for a long day and prepared for tough negotiating etc, but Nelson Mazda really made this a seamless and enjoyable process. Especially loved working with Levi our sales rep. Knowledgeable, funny and above and beyond helpful guy that made it the best car buying experience we???ve ever had. Oh, and we???ve been loving our new Mazda CX-5 too.
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