Coming in for a older car left with a brand new one!
by 10010783Chs from DealerRater.com
November 5, 2018
The service here is outstanding! Everyone is super nice and will make sure you leave with a vehicle! I???m super happy I decided to go with this company! Definitely recommend for anyone looking for a new vehicle!
Jason and Mike worked after hours to get me into a new (2019) Colorado. I appreciate the friendly no complaints can do attitude. Jason also gave me a follow up call a few days later to see if everything was good. Thank you guys! Tim
We've been looking for a Suburban with specific options and color combination. David Harrison never gave up the search until he found the perfect one! All of our boxes were checked and it's beautiful. On top of finding our perfect Suburban, we got an outstanding trade allowance for our Tahoe. We couldn't be happier.
I stopped by Fitzgerald on the way home bfrom looking at two other dealerships. As soon as I walked in the door I was greeted warmly by Jason Seville. Over the next week I came back three more times, and Jason could not have been more helpful. He reached out both via email and text to help me understand the options. He even stayed two hours past his work day to meet, talk with and take a test drive with my son, who loves cars and had a great time. I found the car I wanted at the price I thought was fair. Great job Jason, and Mario and Jamie as well, who made me feel glad to be there.
No haggling, no tricks. This was an easy, dare I say pleasant, car-buying experience. David answered my questions, did not pressure me, and found the car I wanted. I recommend David Harrison and Fitzgerald Auto Mall in Frederick.
I had a great experience with Hani! He helped me through the process of buying a new car and accommodating my heroic schedule. He is very knowledgeable about cars and everything that buying a car entails. You won???t regret going to Hani for help!
Great experience! I want to thank Dave Harrison, he made me feel welcomed, answered all questions what I have and he was the best salesman that I have ever dealt with. I will highly recommend Dave and Fitzgerald in future.
Our salesman was Mark Lawson. He was very friendly, not pushy, and attentive to our needs. My son was buying his first car and everything went very smoothly. In fact, we referred a friend a few weeks later, and he bought a car for his son from Mark,too. -Brian Longest Frederick, MD
Stopped in and bought a 2018 GTI, and Rebecca was a very helpful and was a very professional salesperson, Josh the Manager was great. If you are looking to get a new VW I would recommend giving Rebecca, and Fitzgerald's a call.
Best experience buying a new car. No shuffling around to manager, experienced and knowledgeable sales representative. We got all the information we needed and the exact auto we were looking for at the best price quoted from three dealers.
I always go to the dealership go get my oil change and the feeling of being welcomed by Perdita and her smile is amazing! For a person who goes twice a year, she immediately recognizes me and treats me extremely well. She offers a complimentary wash which I’ve never been offered before with another person behind the desk.
Considering I would be driving ~500 miles to the dealer I had a number of questions concerning vehicle I was considering aswell as a “ball park” figure for my trade-I asked via E mail and STILL await an answer. I wont to make sure we are all on the same page about price/features etc - and in writing b4 I drive that 500 miles after all
This was the most seamless and worry free car purchase I have ever made. Came in told my sales person Ray Palizkar who is by the way very helpful, knowledgeable about cars he sells! Anyways, we told Ray what we wanted to test drive, when we arrived back at the dealership, I didn't have to spend much time negotiating a deal, I figured why waste anyone's time and told Ray upfront what I was looking for in the deal, etc.
Sales manager came to me immediately with a counter offer and after little bit of talk we agreed in the middle price that was reasonable for everyone. Whole process probably took less than 3 hours!
I think it speaks volume how many abundant rave reviews this dealership receives here and there is definitely a reason why....a GREAT customer service!
I had a very nice experience with Ourisman Mazda. Marty was a personable salesman, not the stereotypical, pushy, fake sales-persona. He seemed like someone I could trust. I was clear about my needs and wants, and their team was able to make it happen. They answered my 100+ questions about every detail with patience and respect. I found a great deal here and left with a great car.
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