Great service I purchase a 2013 toyota tacoma the following week I got check engine light on I call Lisa plummer service manager and she toll me to bring the car nex day I drove the car to the chop Mr`pepe check my toyota he found the problem and make an scheduled to change the part great team work keep doing it and also Mr Mallie sales did very good job too
Had a great experience with Car Web. Recently totaled my car, and needed a used car quick. Mallie and the finance manager were great in helping me get a car. They heard out all my needs, and reacted accordingly.
From start to finish Sam Sayes provided Excellent customer service. From communicating what my vehicle needed for maintenance, to scheduling an Uber ride home, to keeping me posted on a repair and dealing with insurance, it all went smoothly and vehicle was finished on date he stated it would be. Could not ask for more! 5 Stars :)
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
I highly recommend Unique Auto Import. They are you great dealership to purchase a vehicle. It doesn't matter who you are, they will definitely work with you to make sure that you leave a quality vehicle. My salesperson John McMullan is the best. He worked hard to help make sure that I get a vehicle for a good deal. He's highly knowledgeable and easy going. I'll definitely recommend John McMullan to talk to about a vehicle. The staff in its entirety is phenomenal. Unique Auto Import is the best. Thanks again...
Great job! Awesome trucks at great prices. Stopped in to see a Ram 1500. Very nice truck and good price. They let me test drive it and take it to get check over by a shop. IF you are going to buy a used car you have to get it looked over! (A few dealers i stopped said they couldn't let their trucks go get looked at) No issue with Imperial. Came back with a few things needed(expected for a used car) The finance manager came in looked over the report and worked out a great deal. Must say very nice guys , and very down to earth and fair.
Not my 1st time buying a used car , but this will not be my last buy from Imperial Auto!!! Thank you Mr. Williams, Sean and Marino Awesome Crew!
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