I arrived at the time of my regular maintenance appointment - the walkaround was quick but thorough, and the wait was exactly what I expected. The woman at the desk kept me informed, told me as they were finishing up, and everyone was just pleasant!
Gilton from Russell and Smith sold me my car earlier this week. He made the process so simple. He took the time to understand my needs and got me the car I wanted at the price I wanted. He's extremely knowledgeable and even took the time to go over everything in the car after I had purchased it. I would recommend this dealership to everyone looking to buy a car.
Good experience good services and customer service
by Tiffany Longardner from Houston texas
October 2, 2018
Came in to get an oil change and I couldn’t figure out where the services department was but Fidel barrientos came and helped me find it he was very nice and respectful. The oil change was very fast and efficient.
Good range of inventory with very good deals.
Generous staff who are willing to accommodate your every request.
Very informative briefing along the process.
Simple and fast processing.
Good buying experience overall.
From the moment Curtis walked out to greet me, he was very courteous and professional. I told him my situation and which vehicle I was interested in. He immediately grabbed the keys to test drive the exact car I wanted. He went over a lot of the features and was able to answer my questions without hesitation. I took the car for a test drive and was ready to move forward in buying it. I told Curtis I was on a time crunch and needed to leave by a certain time. He made sure the paperwork and finance were complete in a timely manner. When we parted ways, it was before the time I had told him. I saw him the following Monday with the second key to my trade in. He got in my CX-5 with me and answered all my questions that came up between Saturday and then. He has since followed up with a phone call to make sure I am still satisfied with my purchase. I wanted to reach out because Curtis definitely deserves the positive recognition! He was professional, understanding, timely, followed through and followed up on all aspects to make this one of the best car buying experiences I've had.
I had trouble looking for the service department until i ran into Fidel.He was very courteous and showed me where it was.Surprised how good the service was, would recommended coming back here and telling friends and family.
Hung Pham always makes sure that our car buying experience is as smooth and quick as possible. This is my fourth Kia Forte I buy from him at from Joe Myers, they are the best! I’ll go back when it’s time for my next one!
The vehicle and the service.the salesman was very knowledgeable and thorough of everything of the sale process.also went over the vehicle operating system.
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