I have taken my 2006 Range Rover to Howard Orloff dealer on several occasions and received great customer service from Ikram but the mechanics are careless and don't pay attention to detail. My truck was there for almost 2 months, only to receive it back with the engine cover in my trunk. I had to place it back on the engine myself and after taking my truck back in to address some sensors. I asked Ikram to make sure the mechanics mount my engine cover from the previous visit. I received my truck on yesterday afternoon and last night took a look under the hood, only to find the cover had not been mounted. I shouldn't have to go under the hood to verify that work has been done. Careless!
I always come to Mazda Autobarn Service since purchasing my CX5 from the Autobarn dealership and I've always been very satisfied. Reena Parmar is my Service Advisor and I've also received excellent customer care from Clare and Jason. My car is in tip top shape and the team here goes out of its way to provide great service.
Sonny was great to deal with. He was honest straight forward. Not your typical dealership sales person. Chris in finance was great he wasn't pushy on extra warranty. Everyone was polite and respectful. They listen when you say something
Roger Mayorga was my salesman. He was well informed on the vehicle and made me feel comfortable. Very pleasant and I was happy to work with him. He followed up and is currently having techs look into a Homelink system that is not working on the vehicle. I may up my score to 5 if he gets to the bottom of it. =) Julian Perez completed the process with the paperwork signing. He was welcoming, friendly and made me feel at ease during the process. A few words to warrant considerations: Please do not forget to give your customers very clear explanations of your additional fees and explain the finance paperwork. If it takes 4 hours to get in the finance room, the last step should never be rushed through!
I visited Napleton's Schaumburg Mazda based on a very appealing cars.com post of a Honda CRV. We were unsure of having to drive a hour to get there but the price and the way they followed up instantly after requesting more information made us feel more comfortable taking the drive there. Upon arrival we were instantly greeted by Jarek Muszkatel, who I want to point out is an excellent salesman and Jonathan Proano, the sales manager who also went above and beyond to make everything as smooth as possible. We inquired about the vehicle, and after inspecting it, it was exactly as described and exceeded our expectations. We took it out for a test drive with Jarek and as soon as we got in the car he have us tips on what to look for and what to listen for when drive testing a car, it was basically the same thing we were already looking at but coming from the salesman was more reassuring he even offered a longer test drive if we wanted more time to listen to the vehicle. We were already happy with how the car looked and how it drove and after visiting dealer after dealer we knew weren’t going to find better.
The paperwork process was a breeze, there was a couple things we had to figure out but Jarek and Jonathan were very understanding and worked with us all the way through. I could not be happier with our purchase and highly recommend Napleton's Schaumburg Mazda.
Best car buying experience ever. Everything went smoothly. Never felt pressured. Did not have to spend hours there to get everything done.They understood my budget. Would recommend them to everybody.Thank you Dave and Ron.
From the moment I walked through the doorway, Wilkins was a dream come true. Ed Chwal got the pricing I wanted and the entire deal signed, sealed and delivered in a few short hours. Ed was nothing short of incredible. If I could give him alone five stars I would. He walked me through every step and made me feel extremely confident about my purchase. He not only showed me how to use each and every aspect of the interior, but also showed me how to maintain the exterior. Ed's knowledge of the vehicle and the process were astounding. I have never felt better about buying anything. He also went out of his way to secure an accessory that I really wanted. I was going to head to another dealership and go with another brand, but I chose Mazda because Ed showed me and convinced me that I was making the right decision with Mazda.
Went twice one for the test drive and the second to buy a CX -5. No pressure either time . The sales process was straightforward and easy.we negotiated my trade in and already had the price of the car from the internet department. In and out under 2 hours.
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