Relaxed, Straightforward, Knowledgeable Team.
September 23, 2018
Refreshing experience. Different. Let's start with: I am not a fan of car sales people. Too many unhappy experiences over five decades. Although I really needed a new car, I kept putting it off. I dread the thought of doing this all over again. Kind of like a colonoscopy.
So I walked in with an attitude. Bravely, Julio Aldana approached me. Of course I started off by giving him a hard time. He let me express myself, while he gently figured out exactly why I came there in the first place. His approach calmed me down and gleaned from me a laundry list of what I wanted, expected, and at what price.
Once he understood my wishes, he brought over Fady Beshara. At first I became apprehensive again: ah, here it comes, 'double teaming' me. Nope. Julio just shook my hand, got up, and went elsewhere. Fady reviewed my list and negotiated with me. Straight forward and honest. Only afterward, did he bring Juilo back to continue his role, and Fady left.
Yes, they worked as a team, but each had a distinct part in the conversation and left while the other did his job. There were no high pressure back and forth tactics with these two. No good cop, bad cop. Just each other in complementing functions.
Together they made the sale while making me feel like I had twice the service. Good job guys. There is a lot more I can say, but you'll have to go there to find out for yourselves. For me, I have a nice new I want to take for a spin instead of writing.