They fixed the oil drain plug. Its not stuck now and can finally have its lifetime oil change. Thank you Lithia of Fresno for screwing it up. And thank you Crater Ford for fixing their screw up and keeping us on the road.
You guys are awesome! I was on a road trip, far from home. I showed up with no appointment at 3pm on a Friday the day after thanksgiving with an issue with my tires. I didn't feel safe driving home on them. You guys took me right in, called the third party company that handles payment on my company car, got payment, had the tires in stock, and then put them on the car. I was in and out in under an hour! I have a fleet of 15 cars for work and I never had an experience with any dealer even with an appointment that great! You guys rock, you really helped me out and I made it home to California safe! Thank you so much!
by Andrea Reeder and Tim Pflug from Central Point, Oregon
December 3, 2018
Overall very satisfied. The only comment would be regarding the time from purchase to actually driving off in car. Hours went by mostly because of the cars appearance (water spots, what looked like flaws in clear coat) Too long but when finished, very satisfied.
I worked with Tim to finalize the purchase of my 1994 Land Cruiser. We communicated both by text and phone calls. He was very responsive, and addressed all my needs in a timely manner. As we were finalizing the deal, I even got text messages from John and Carrie (the owners). They wanted to let me know they appreciated my business and regretted being unable to meet me in person, as they were on vacation at the time. They did a complete service on my vehicle prior to purchase, and the Toyota dealer confirmed that all work had been done properly and showed good attention to detail (I think TLC was their actual phrase). I’ve dealt with unscrupulous used car salesmen in the past; there wasn’t a whiff of that in any of my dealings with K & B.
It was a positive experience and I would buy from them again.
I went in to look to find a used Car and walked out with a new Rave 4. I was very impressed with Heather and her knowledge of the Cars and her no pressure sale ability. From the time I met her I felt really comfortable with her. And the finance people were great I had a great experience with them and would recommend them to anyone. I got a great deal and Love my new car.
My wife and I were pleased with our buying experience at Crater Lake Ford. We had done our homework and knew what we wanted to pay as well as our expectation for our trade in ( 2014 Taurus SHO which was also purchased from CLF). The price we paid was less than we were prepared to pay.
There was a defect in one of the trim pieces on the car and when noticed, CLF ordered a new part. We brought the car in unscheduled on a busy day and were prepared to wait for a slot. The service writer (Jason) went out to the car, removed the defective trim and installed the new one. No technician required and we were in and out quickly. Exceed our expectation.
Great service and selection at Southern Oregon Subaru. Ben helped me get started before I made the trip from the coast; Bob finished the deal with prompt and kind service. They were both easy to talk with and seemed very knowledgable about subarus. They went out of their way to find me the right car and loan. Valerie made the loan signing proccess easy with her prompt service. I would highly recommend getting your subaru through them.
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