I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I had a great experience here at Mercedes of Pleasanton the person I dealt there was Kris he was extremely knowledgeable and pleasant to talk to you I didn't feel pushed at all I haven't bought a car yet but I will be returning there
They did not give the Sport Bars to me that were in the pictures online! I have asked twice with no response and I believe if that’s the way the Car appears online then that is what should be included in the Sale.
Found a car on the internet we were interested in, called ahead and they had it ready to show upon our arrival. Buying process very straightforward with pleasant interactions all around. Would buy another car here without hesitation.
Please give my thanks and appreciation to your wonderful sales staff starting with Mr. Michael Barrilleaux,"internet Consultant, Mr. Reyes Garcia,"General Sales Manager" , and last but not least "Big Mike" ... These gentleman made it their mission to ensure our buying experience was met with true professionalism, courtesy and just all around enjoyable!! As my wife and I approached your lot we were met with smiles and great attitudes, this instantly put us at ease being we haven't looked or bought a vehicle in almost twenty years. We definitely were apprehensive, your wonderful team made the whole process easy and tolerable..I would have to say it all started with my phone conversation with Mr. Barrilleaux, he returned my call immediatly and instantly put me at ease.. No pressure whatsoever, It was all worth the hour drive to purchase my used 2006 Dodge Ram 1500.. I definitely would recommend your dealership to my friends and family who are interest in buying a vehicle in the future.. Again please extend my thanks and appreciation to the gentlemen i have noted above for their awesome service to me and my family!! Thank You A Happy and satisfied "Dublin Mazda Customer" Jose Maanao
I had been to this dealership a couple of times to see a used vehicle, each time i met a different salesman and noticed all were very polite and never forced me to buy, but had good product knowledge or tried to get me the info. Though i have seen better used cars of the same model at other dealership i would decide to buy from here, because i think if their sales guys are this good their management should be good if that is so, so will be their after sales service.
My sales person ( Athena ) was extremely pleasant and helpful to deal with. Her professionalism at Fremont Mazda is an asset to your dealership! I will come back in the future when I need to purchase another vehicle....
Peter & Ahmad were FANTASTIC! My wife & I were considering purchasing an RDX, and their customer service convinced us that we were at the right dealership. They took the extra time to help us explore options, evaluate our trade-in, and stayed late to ensure that our purchase went smoothly. We can’t sing their praises enough - will recommend to anyone interested in an Acura to come to Pleasanton. It was worth the drive from Sacramento!
Look around first so you understand that their prices can't be haggled but it is worth it. I couldn't find a single car within $1K of their price. And the quality of the car was outstanding. Easy. Great kid's corner keeps them occupied too. No pressure sales is a beautiful thing.
We recently purchased a used car and everyone was very helpful in the approval process. We did have to inconveniently come back a couple times for paperwork but as long as they kept us in good communication, which they did, everything was fine. Pasha sold us the car and Zack helped us finance it. They were both great.
Friendly staff, bad car. They bought it back. So no problems.
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