My name is Robert Pearce (405-736-5226) and I had my car serviced on Saturday the 9th of June at Nelson Mazda in Norman Oklahoma. I was informed at that time that my pre-paid maintenance service would end at the 25,000 mile mark. This does not correlate to what I thought I purchased with the car when you were Reynolds Mazda (Schedule 1 Maintenance Plan). During the financing portion of my car the financing representative sold me this plan which supposedly goes out to 60K miles. I agreed to have this included in my purchase contract and now it appears that Mazda is reneging on this purchase. If this is so then we need to adjust the financing to correctly reflect that this add on is no longer in effect. I am very disappointed. This is my third Mazda and as a loyal customer for 25 years I feel very let down by this development. Respectfully, Robert Pearce (Address: 13505 Steeple Chase Circle, OKC 73131).
The Nelson Mazda dealer is very much on top of their game. Although I did not end up buying a car from this dealer, they frequently contacted me to give me the latest information on what cars had come in in my price range. I will definitely look for my Nextel car here!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
A sales group that allows you the customer to control the process without hassle. Terry, Maitland & Patrick provide a great atmosphere to sale and buy a car. Pricing is right on. No confusing pricing. This was our 4th CX-9 we bought and we would not go anywhere else but this dealer. Thanks Guys for a job well done.
I would like to put a shout out to Patrick, new car director. It was a pleasure to do business with him; in fact, my wife and I returned to Bob Moore Mazda approximately two weeks after purchasing our first vehicle to purchase a second Mazda! During our vehicle buying process we visited at least seven dealerships in the Oklahoma City area.
Drove over 3 hours to look at a car that was not as advertised. Lots of body damage, that was not revealed during many conversations with the salesperson. Disappointed. I checked reviews before making the drive, so not what I expected.
We were looking for a family vehicle to use for vacations and for hauling. We looked around Wichita and the prices were too high and the customer service was horrible. I looked online and came across a CX-9 at Nelson Mazda in Norman. I did the online inquire and from that point new that this experience was going to be different, and it was. We drove down to look at the CX-9 and Alina took great care of us. She made the whole experience relaxing and with the non commission approach, no pressure. She gave us a tour of the facilities and invited us on the test drive to different areas around to fully test the car out, which in Wichita is not really heard of. Overall it was worth every bit, we bought the CX-9 and even throughout the buying portion was smooth and enjoyable. I would saw from now on, car buying just might be made out of town down at Nelson Mazda. I've already recommended them to a friend, and sure will continue to.
I found Nelson Mazda shopping online. I was looking to buy a vehicle for my wife and had expanded our search from our home state. They had just the vehicle that we were looking for and I began a conversation via text with a friendly support person named Victoria who was extremely helpful. Being from out of state, I wanted some local eyes on the vehicle, so one of the sales staff, Alina, was nice enough to show a local friend of mine around. She followed up with me after the showing and quickly responded with questions I had about the vehicle via text, email and phone calls over the next few days.
After we decided to purchase the minivan, the team at Nelson installed the requested trailer hitch and arranged shipping for us. They kept us informed throughout the process as to what to expect. The vehicle arrived and although there were some minor issues, the sales manager, Nathan Parker personally called and went above and beyond going out of his way to ask, 'What can we do to make your experience with Nelson Mazda everything you'd expected it would be." He promptly took care us us and the issue was quickly resolved. We are extremely happy with our vehicle and appreciate all Nelson Mazda did to make our purchase of a vehicle- sight unseen- a positive one!
This was the best experience buying a car I've ever had. The staff was friendly and non-pressuring. They were open, honest, and upfront with pricing. They even had a place for the kids to hang out while we talked. Thanks guys.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.