The service Rep and the Service itself was excellent.
Great car but has some ridiculous cheap flaws
by fipenna from Miami
July 6, 2018
- Fantastic piece of engineering, amazing engine and 4 wheel drive
- Very comfortable and full of "toys" in its base version
- Very good riding and driving sensation
- How can an almost $60K come with Halogen headlights (the yellow old style headlights you remember from the 1990 Accord)?!?!
- They charge extra for the navigation sd-card..... again, it's an almost $60K and it doesn't come with navigation from the factory..... and if you want to buy the sd-card from MB they'll charge you $650 on something you can buy somewhere else for $150
- Trunk is smaller than the competition
We got our new GLC from Ray Catena recently and were very happy with the overall experience. From setting up time for the test drive to the actual decision, the service was professional, friendly and very customized. We worked with Lenny, who was brilliant. Very knowledgeable and responsive, and not at all intrusive like so many other car salespeople. 5 stars from us!
Best Car on the market
by Jamark from Fort Lauderdale , Florida
June 8, 2018
Its a wonderful car . Speed and comfort . The price is average but could be a little more less because its not originally an AMG hand made engine. This car is very good at handle the road. Well done mercesdez benz
My experience was excellent at Ray Catena of Union!! I was unsure what I wanted from a new to pre-certified Mercedes but after searching for about a week both online and at other dealerships I knew who I wanted to buy car from....Chris Bradfield. Chris was professional, knowledgeable and always listened to my questions and understood my goals. He politely took me out for test drives and while I didn't buy the brand new Mercedes I did end up buying a pre-owned vehicle which was better suited for my budget. I think Chris is a great representation of the dealership and while I know he was fairly new, he was trained very well and if he didn't know the answers, he knew where to go to get them. I applaud the managment of Ray Catena Union for identifying good talent and giving young professionals (like his brother Nick) an opportunity to grow in the organization. Chris is a real asset to the dealership and I can see him continuing to grow and assume further managment/leadership at some point. Thank you!!
MB C43 AMG is a winner!
by Piurato from Stamford, CT
May 28, 2018
I love this car! This is my 6th C-class and second AMG - for the money, you cannot beat this car - 351 HP, it is very fast - loves to stay between 80-100 - great sound system, very comfortable - love all the creature features...and yet put it in Comfort Mode and it is a great family car, or for me, my every-day use car, and on weekends I throw it in Sport+ and his the roads! I have the 4Matic which is amazing in all weather including snow...
Change my summer tires to winter tires.
Always have the best services & always take my car to this dealer because they seem to know who I am.
Buy yours now!
by Perfesser Green from Boston, MA
December 18, 2017
A luxury sedan with fun under the hood. Even on "comfort" settings, be aware, this is a sport sedan and the ride can be firm, but not jarring. Excellent voice control system with the COMAND option. Easily beats out my old BMW 535 with over 20% more HP and torque plus AWD for less$. A fun enthusiast's car.
Lou Gallo went beyond what one might expect a salesman would do to find the auto we wanted. He was so dedicated to customer satisfaction and we greatly appreciate his interest in achieving such a high level. Thank you Lou! You are a rare commodity and a great asset to Benzyl Busch Mercedes Benz..
Best most enjoyable car I have ever owned
by Mike D from Fort Collins
October 7, 2017
Seeing the car in the show room and short test drives never tell the entire story. Once you drive it for a while you can start to understand what you like and dislike. It's been a week and driving this car and its absolutely wonderful. Beautiful comfortable interior, very comfortable seats many adjustments available, the voice control is easy to use and great for hands off computer controls, all 5 performance options are very useful for different places you are driving like city, highway mountains and smooth change on the fly. The extra power on the AMG is really incredible "F1 at my fingertips with the paddle shifters" after a few days I realized how useful the blind spot technology is it becomes second nature and just part of the normal driving safety. I feel I have a combo luxury car, sports car and SUV at my fingertips. Absolutely love it. Too soon to talk about reliability but if it's like the MB I owned before this it should be excellent.
Great Experience working with Manny Rodriguez on a GLA 250
by GeosDC from DealerRater.com
December 3, 2018
When I got tired of the antics of the DC Metro area dealers, I decided to check out of area dealerships. In researching, I came across Helms Brothers in Bayside, New York. Through a referral, I reached out to an outstanding salesperson, Manny Rodriguez. He knows about every vehicle he sells, very professional, attentive and leaves no questions unanswered. It was a pleasure to have worked with Manny in regards to my GLA 250 lease. He is a valuable asset to Helms Brothers. He went way above and beyond to find me the perfect vehicle on my timeline and price range. Hard to believe that a dealer has awesome deals in NYC, but it's true and worth every mile to drive a little to save a lot!!! I will definitely consider Helms Brothers for future automotive needs. Thanks again! George, Washington, DC
We had a wonderful experience dealing with Lenny. He was very professional and helpful in putting us into our new 2019 C300. We were unable to pick up the car in person. Lenny arranged for Jordy to deliver the car to us. He demonstrated the new features of the car and took the time to make us comfortable with the car. Lenny and Jordy are two employees you can be very proud to have representing your dealership. Carol and Frank Moran
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