Margaret was extremely polite and pleasant to work with. She was was professional and knowledgable while showing us the used vehicle we were interested in. She worked very hard to meet our financial needs and provide us the discount we needed to take the car home! Not only did they make sure everything was top notch, they were completely transparent in regards to the vehicle itself. There was a small crack at the bottom of the windshield that we didn't even notice but Margaret pointed it out right away and assured us that they would replace the windshield at no charge! We were also extremely impressed with the hospitality of everyone we encountered at Napleton Aston Martin Maserati during the waiting process and would reccomend this dealership on the friendliness alone.
Came in looking for a new truck. I've had my current Ram truck for 10 years, and it was time for an upgrade. They gave me a great for for my truck I was reading on and a great deal on the truck a was buying! Overall great experience! Thanks to Chris, our salesman, for helping us with this process!
We started our process looking for our next car by looking around all over the internet for the perfect Mercedes. As fate had it, our perfect match for an E400 was located at Mercedes-Benz of Hoffman Estates. At the time, my wife and I only were in the beginning stages for figuring out what our next car was going to be. It was a Saturday we planned to test drive cars and then review what we liked/didn't like and buy at a later date, Once we met with our assigned sales member, Greg Bolte, we knew we were in good hands. Greg gave us the overview and tour of the E400 we were considering and answered all of our questions with the utmost care and professionalism. After the test drive, Greg was genuinely interested in our thoughts and what we were looking for. Even though we were in a spot to buy as inventory moves quickly, Greg and Tom were never pushy or aggressive with their sales technique. A technique that both my wife and I appreciated. We took time to think over the prospect of buying the E400. It just made sense and these were the people we wanted to give our business to. The buying process and financing team that we worked with, including Jose Gomez, were a breeze to work with for this purchase. The team kindly stayed late past closing to ensure we could drive away that evening in our new car. HIGHLY RECOMMENDED!
I was a bit worried at 1st buying a vehicle from out of state but Evan was great to work with great communication and the vehicle turned out after inspection in Florida to be in great shape. Everything was just as Evan promised
I had looked at several cars at several dealerships. I???m a 30???s male so other dealerships offered varrying responses from doubt and disrespect to kindness and attentiveness. Hoffman was the latter. I was welcomed immediately. I had the fortune to work with Ronnie. He was prepared (I had called ahead) with any and all information I had requested. Answered all questions in depth. Ronnie was respectful, diligent, and kept things moving without being pushy. Kelly in finance really worked hard to find the right set of options to get % and payment where I needed it to be. Kelly offered real, honest answers and had an ability to utilize all tools available at 9:00 p.m. to complete the transaction. Kelly is a true professional that I???d request next time. After finance was finished Ronnie pulled my trade in up to garage and offered a couple nice cloth bags to help me move things from one car to the other. Even after I had pulled out of the garage and parked to set up and famiarize myself with controls at 9:30 he stuck around and made sure I was all set and left behind me. Really a great guy with the right attitude. Everyone, in fact, treated me as well as Ronnie from start to finish. Left feeling good about my decision. Left feel great about the experience and the deal I got on a car! A 2016 E400 fully loaded with 3,000 miles for a steal. Got all the room and motor I really wanted in the budget I had in mind. Seriously great place to buy a car.
Impressed with the overall treatment. No pressure and great attitude from the entire sales staff. Piotr went out of his way to ensure my new vehicle was in mint condition and answered all questions. Highly recommended dealership.
Bought a used BMW from Perillo, and the entire process was super easy from Sales (Robert) to Management (Dan) to Finance. I was surprised by the low pressure environment and ease of working with these guys. Very pleasurable experience over on the used car side of the shop. Amazing selection of cool cars too!
I have been wanting a Audi S4 for sometime, based on a family member's recommendation of Ultimo, I checked their website, and found the exact car I was looking for, I stopped in to check it out and was greeted my Michael. Michael was very easy going and very knowledgeable. He let me test drive the car, and let me check it out. There were no high pressure sales tactics. I went home to think about it, and ended up going back a few days later to test drive it again and ended up buying it. About a week after buying it, the transmission started making noise. I contacted Michael and Scott at Ultimo, they had me take it in to a shop that they prefer. Turns out the transmission needed to be replaced. Ultimo paid for the replacement and provided a loaner car for me. I am very glad to have my S4 back! Michael and Scott were very pleasant to work with. I look forward to doing business with such a stand up place again.
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