It was my first Mercedes and I met Phil in the shop, he solved what was my concern and treat like his family. He recommended excellent cars for me and it was great experience that I could actually discuss all the specific matters. I will enjoy my drive and my family will, too. I am really thanks to Phil and his entire crew.
Concierge-level service! I was so impressed by Hamid (Sales Manager), Richard (Sales) & Jason (Finance). Leasing a vehicle here did not feel as if I was completing a typical car sale or lease transaction, it truly felt as if I had a team of advocates helping me. In addition, I was not there for hours which has been my past experience with dealerships (from Volkswagen to Mercedes to Range Rover). They had me in and out while still providing me with a clear understanding of the paperwork as well as the car. Before coming to Hornburg I attempted to do this deal with an auto broker and oh man, MISTAKE. Hamid and Richard not only came in lower on the monthly but also saved me the $800 broker fee. I'm a forever customer and most importantly found a team of car sales representatives that I can trust. Oh and I love my new Jaguar E-Pace.
Service was excellent, as usual, BUT the service department was backed up for over an hour. I made an appointment, yet they could not get to me promptly. They should have NOT scheduled me if they did not have the time to get to me promptly.
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