As a car collector, I have dealt with too many dealerships to mention. I worked with Danielle Jarrell and she was the most professional and considerate sales person I have ever worked with. I purchased my car on line and my vehicle is everything she said it would be. The pick up of my vehicle was smooth, and she had everything ready for pick up. Great dealership!
I came in not really expecting to buy a Mercedes because of my bad credit. I needed to buy a car bad because mine was getting old. I told him my price range and what I could afford monthly. Danny, from internet sales got me into a beautiful 2011 E350. It was a great price and deal for the bad credit I had. He was so patient and helpful. I can't thank him enough for his time and effort!!! Thanks Danny! Wish you the best!
Curtis Cheney was fantastic. I have purchased numerous cars in different States and Curtis ranks one of the top sales consultants I have dealt with. I would definitely suggest asking for Curtis to be your salesperson.
Outstanding service. Martin Hristov, Sales Rep was outstanding. Very helpful, and very knowledgeable. I tried a few cars before selecting the GLE 400 and I was very satisfied with the service. The Sales Manager was also very helpful and helped make the process go smoothly. This was not my first time buying a vehicle at Mercedes Greenway, and I hope to continue to buy there again in the future.
Tommy made it a very enjoyable buying experience. I was recommended by several friends and I plan to pass the word also. These guys are great!
E43 unexpected braking
by ThadCV from Strongsville, Ohio
November 3, 2018
I love 90% of the car. Great drive train. However, the 10% that I don't like, and that Mercedes cannot fix, has soured me on the brand. The car locked up unexpectedly while driving on a city street over a bridge at 35 mph. Mercedes has inspected the car and reported that everything is working as designed - no faults discovered. Others have had this problem according to their own online forums. Because of their negligence I am at risk - which is why I will never buy another. Shame on you Mercedes for choosing profits over responsibility.
I was in the market for a good, used, fun car. Narrowed my list to MINI Countryman and Subaru Crosstrek. Found the MINI of my dreams at Infinity. Jake was incredibly helpful answering all of my questions about the car. After test driving, I told him I still wanted to try out the Subaru Crosstrek before making a decision. Well guess what. Within 15 minutes he had one on the lot for me to drive. WOW. Decided the MINI Countryman was the one and they threw in four new tires to seal the deal. What incredible customer service. In need of a car, go to this place first!
Brendan made buying my 2018 Audi SQ5 extremely easy and straight forward, no games, no endless back and forth. quickest car buying experience I???ve had. He???s on top of his game and goes the extra mile for his clients. I would highly recommend Brendan if you???re looking for an Audi.
by AMG_43_owner from Houston, TX
December 12, 2018
The car is a great daily driver, plenty of power and tremendous technology. There appear to be a couple of minor issues, but otherwise, it is a beautiful car with plenty of power and technology
Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty.
Awara and Darnell were great. Awara is quite the character, he keeps things fun and light and knows his stuff. Darnell is another wealth of knowledge and will make you feel right at home. I wasn???t the happiest with the original online and phone correspondence. Very quick off the phone, ???no negotiation,??? They confirmed the E350 I was originally looking at was available 20 minutes before I headed their way only to find out it had sold the night prior.. classic tactic that I fell for. Awara was dealt a tough hand on this one as he was thrown into this, he had no prior knowledge of me coming in or the communication I had with the online team. He found me what I needed and was able to get the price to a point I could justify. Turns out they do negotiate ;) All in all I???m happy, buying a car is never a hoot but it got the job done and Awara made it as fun as it could be and was very attentive throughout the process.
Best Decision I ever made
November 7, 2017
My previous car was a Lexus and I was happy with it but when the time came to shop for a new car I couldn’t get past the front end of the Lexus. The lost a loyal customer. The came the MB E43 and I made the leap. I’m totally impressed with this car in both style and performance. The interior is impeccable and the options are mind-boggling. I’m still learning new features it has. You can’t go wrong with this car.
We love Steve Allen, he is always very friendly and very helpful in finding is a great car and we love Lynette in the shop who is also very friendly and helpful! We won't go anywhere else to find a car because we know that your office is always honest! Thank you!
It was my first Mercedes and I met Phil in the shop, he solved what was my concern and treat like his family. He recommended excellent cars for me and it was great experience that I could actually discuss all the specific matters. I will enjoy my drive and my family will, too. I am really thanks to Phil and his entire crew.
I came to Mercedes-Benz of Tacoma in the beginning of October and I was greeted by Augustus in the sales department. He took the time to listen to what I was looking for and took me around to show me different cars that might work for me when I am ready. With every other car buying experience I’ve had, if I would have told the salesman that I was not ready to buy they would not have given me the time of day or would have been so pushy. But this time was so refreshing. Will definitely go through Augustus and Mercedes of Tacoma when I am ready!
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