Karina Kirkmire did an outstanding job of assisting me with any questions I had, and being a top notch professional. She was not pushy and she was very helpful throughout the process. I highly recommend her. Finance Manager Rachel Abielmona was also very helpful and a great communicator with any questions I had.
by Don, Nancy, Schatzi & Wolfgang from Aransas Pass, Tx
July 13, 2014
We had to have our Mercedes Sprinter Motor Home towed to this dealer. From the 1st phone call to the service department they were very courteous and concerned. When we arrived with our vehicle in tow we were assisted immediately by Bryan and Jace, given a loaner car and Jace even went out of his way to call a nearby hotel to make arrangements for us and our 2 dogs for accommodations. Highly recommend this service department.
Mercedes-Benz of Oklahoma City is without a doubt a symbol of excellence. As a long time customer we can attest to the fact that everyone goes out of their way to accommodate customers. Todd Bondy is an outstanding leader and Scott Dounn as Service & Parts Director is simply marvelous. Thank you for taking care of your loyal customers.
I approached Tre Kinney using Cars.com and he answered my questions promptly and provided the documents that I requested. He was pretty knowledgeable about the vehicle that I tested and anything that he did not know he refused to give us an answer on so as to avoid putting his foot in his mouth or just giving us what we wanted to hear, I respect this approach and it made me trust him more. We arrived in the evening (an hour before close) and when it came time to negotiate (dealership closing time) he sat with us and was patient in the approach. We counter offered three times and ultimately struck a deal. Tre and Carousel were willing to negotiate on the spot and were receptive to the reasoning behind my offer. Ultimately I got the deal I wanted and I am sure they got the deal they wanted. Win-win. Also a shout out to Chad in financing for sitting down and answering our questions. Highly recommend Tre and hope he does well at Carousel.
Quentin Johnson is a phenomenal sales rep- knowledgable about the vehicles, without the aggressive sales pitch I have come to expect car shopping. I would purchase a Mercedes from him any day, and Plaza is truly lucky to have him on their team.
The customer service was excellent. I came in for a car wash wish was completed with a good shine. I have taken my car to regular car washes and my car did not end up with a luxury shine like I received at Mercedes Benz.
Jaleel Khan is the best. Setvice is perfect!! The service department is excellent and the product, the tires are great. The staff is professional , the waiting area is beautiful, as is the cafe . All is a great experience. I would definitely return to this dealership because of the professional received received through Jaleel. When I???m ready for another Mercedes I will definitely return to this dealership and continue to work with Jaleel. He is a most valued employee. I have always been satisfied ,as well , with the service department.
I am so glad that we took the time to search this location for a vehicle. The knowledgeable and friendly staff made the process enjoyable. It was definitely worth our drive to get here. I would highly recommend this dealership to others.
Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"
Found the car I wanted on line and drove four hours to the dealership to make the trade. Dennis Epps made it happen without a hitch. He is a top tier salesperson, from who I would buy another car in the future. All in all an excellent way to buy a great car.
I brought in my GLC 300 for service A and I was impressed with the quality of service. Jami was very helpful and made my visit a pleasant one. Thank you!
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