It was my first Mercedes and I met Phil in the shop, he solved what was my concern and treat like his family. He recommended excellent cars for me and it was great experience that I could actually discuss all the specific matters. I will enjoy my drive and my family will, too. I am really thanks to Phil and his entire crew.
There is a good reason this is the #1 dealer. My service experience for 11 years has been consistently outstanding. It has been on time, done right from the first time and with zero hassle. Special mention and Thanks are due to Peter Dillon for his professionalism and competence.
Initial sales contact was within a half a day. Treated with respect and honesty. very cool the way they emailed a slideshow of the dealership and car I was interested in.
Follow up was just enough without being overwhelming.
Unfortunately they sold the car I was interested in. I will continue to keep my eye on this dealer for a car. Again, treated with professionalism and courtesy throughout the experience.
My recent experience with Mercedes-Benz of Foothill Ranch on account of my newly leased 2019 GLC 300 is just as good as it could get. Thus far truly professional to the brand name and like their follow-through in particular be it pre or post execution of the lease. The onboarding process was seamless and Sales Representative Sean Roslon has been a pleasure to deal with...seasoned and well-accommodative unlike some of those with cavalier attitude in my prior experience!
- Overall a smooth sail!!!
Been a client with FJ since 2009. After two sour car purchases with a one lemon I gave up on Mercedes. FJ sold me my first one which I still have and now I am so happy I went back for a Black CLS with amazing rims!! The experience was wonderful with Alex who was attentive, caring and went out of his way to find me the car I have been looking for during the past 6 months! Shadi in finance was exceptional and darling also. Thank you for bringing me back with a smile
The process from ordering to delivery to finance was easy and hassle free. Denise Banner was so professional and knowledgeable and kept me informed all along the way. Payden Evans provided an excellent and thorough indoctrination to all of the cars featured after delivery. I completely recommend Denise if you are considering a new Mercedes.
Rob suggested I have my vehicle checked before the warranty expires. Brought the car in, arranged for a loaner, he called when the service was finished, and my car was ready and waiting when I returned. Appreciate the knowledgeable and efficient service.
The best experience I've ever had buying a car. And I found my dream car!
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