Mr Jaffer was very responsive and professional. However, there was a substantial scratch on the car below the passenger side door which was not divulged, and for which Drive A Dream refused to assume responsibility after delivery from GA to FL by car carrier. Initially they tried to blame the car carrier for the scratch. However, after critical, frame by frame review of the video of the car that they sent initially, the scratch can be seen, proving that it was present from the outset. It subsequently cost $300 to repair, which I feel should have been reimbursed by Drive A Dream. However they refused, leaving a bad taste in my mouth about the whole transaction.
Had a very good experience with the dealership and staff.
by geecee945 from DealerRater.com
November 1, 2018
I have a very good experience with the dealership and the Salesperson GaithBekie. He was polite, helpful and attentive to what I was looking for in a vehicle and within my budget. I presented what I wanted to pay for the vehicle out the door. And it was meet. I bought the vehicle and I am very satisfied. I was overcharged by $223.00. Also had a great experience with the General Manager Eric Brinkman. I was overcharged $223.00 and I bought the matter to Mr. Eric Brinkman and he stated that he would investigate the matter of the $223.00 and he would get back to me. Within a few days, he responded to my issue and he said that he would personally would take care of it. Even if he had to replace the money from his personal monies. Which he laid some personal money out of his own pocket. This man has integrity, honesty, character and he values his word as a person. I like that in a man. To have value of his word. From the time we negotiated the price for the vehicle he was honest with me. We shook hands as two gentlemen as I keep my part of the deal as he did also. I am very impressed with him. I would recommend the dealership, the Salesperson Gaith and of course the General Manager Eric Brinkman.
Henry Hasbun was the most of a professional through my negotiations , a gentlemen ,and mosy of all honest..although ,certain restrictions made it unable for me to complete transaction,he understood and most certainly wants my business in the near future..be sure to purchase your next Ferrari from him !!
bought a new Jetta and every thin went great! Alex Avila did a great job and was very kind and helped when needed. the insurance girls Jessica Diaz and Sigrid Neu did a great job and where very helpful. also dealt with Leo and some finance people all where great thank you!
It was my first time purchasing a car and Jorge was my sales associate. He made the whole process very pleasant and stress free. He went above and beyond by answering all the questions I had and even staying after hours to make sure I had a satisfactory experience. I totally recommend him to whoever is looking for a car, even if is your first time doing it like me. He was very professional and carismatic too
by Judith Hamilton & Courtney Hamilton from Florida
December 1, 2017
This is my second purchase of a vehicle from Jumbo Luxury Cars and I must say that the service and level of professionalism this time, exceeded my expectations.
My wife and I were fortunate to have the benefit of a salesman by the name of Mike, who guided us through not only the question of the vehicle’s selection and financing but also finalized for us the Titling...all of which saved us a lot of time.
This gentlemen Mike, went beyond the call of duty in answering all our questions even after closing hours and kept in touch after the purchase to make sure all went well.
It’s because of persons like Mike that vehicle purchasing can be made simply and easily. We wish him and Jumbo, all the very best.
I purchased a Mercedes Benz 350E yesterday, Saturday evening from Jason Tsanakas at Jumbo Luxury cars. The experience was excellent! We showed up about 20 minutes before closing to just look at a car we saw online. Jason showed us the car, but due to the large selection of high end quality cars I saw on the lot, I wanted to compare that Mercedes to other options I saw. He patiently showed us each car, explaining all the options each car came with, even though it was now after closing hours. We saw a car on the lot that was perfect for us. Jason again spent the extra time to sell us the car right then rather than just taking a deposit and having us wait until Monday to take the car home. The buying process took less than 45 minutes. This was the best experience I have every had buying a car. I will definitely recommend this dealer and salesman to all my friends. The cars are top notch, the selection is amazing and the customer service was excellent!
From the initial phone call to the last little detail. Jim Coleman Cadillac is in a class by itself. The staff is extremely prompt, courteous, thorough, patient, understanding, accommodating, and knowledgeable. They always seem to go above and beyond. I've tried to work with other dealerships and none come close to this one...even when purchasing remotely.
Through the process of searching for a vehicle, I had become very disheartened and disappointed in the experience. That is, until I met Joe from DeCozen Jeep Dodge. He was respectful of my time, knowledgeable, and extremely professional. He took an experience that I had started to dislike more than the dentist and made it fun and pleasant.
Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 3, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
Excellent car buying experience. I felt this dealership put my needs first, ahead of their own. They acted with integrity, honesty and professionalism at every step, which is a refreshing way to buy a car. Also when returning for follow-up maintenance, again they exceeded my expectations. It was my first Mercedes purchase and this dealership was hands down the best, compared to others visited. The facility is top-notch, the people are kind, friendly and customer focused. There was zero pressure - it was a truly professional experience. Plus a more than fair deal. This is an excellent dealership - was obvious the people are focused on operating with highest integrity. Would definitely recommend!
Most reason I bought this car from AutoNation is the saleslady Jorainna Yao. She is really patient and helpful.
I would also referred my friend to buy a Mercedes 2020/2019 GLE amg 43 next year to her.
Also the car is beautiful ! Easy to handle and control. Very comfortable for a tall guy.
Marius was very helpful, friendly, and very knowledgeable. He made the process quick and easy. I would definitely recommand him if you’re lucky for a Mercedes!
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