The assistant customer service manager name Cesar Leon was extremely rude and dismissive. He literally told me “I don’t have to explain myself to you.”
How is that service? He said he couldn’t take care of me because he had to leave and he was dismissive. Strangely enough he was still sitting at his desk on his phone 45 minutes later.
And I would never expect this type of treatment at a luxury dealership like Mercedes-Benz. I would never come back to this location again and an experience like this would make me hesitant to stay with Mercedes for my next car
The customer care manager, Oliver, what’s professional and truly made time to listen to my complaints. And unfortunately, it was a little too late as my day was already ruined with the rude attitude of Cesar Leon .
Excelente servicio y precios. Tienen una gran selección y te tratan como ser humano y no dinero. Eli es una persona honesta que realmente hace lo posible por ayudarte sin xxxxxxxxx. Lo recomiendo a todos. Si quieres un carro de uso por lo menos ven a este dealer antes de comprar para que veas sus selección y servicio al cliente
We really appreciate the way Andres Pérez helped us through the buying process. He kept in touch with us as soon as he noticed that we were looking for a car. He was very attentive to our requirements. Since we bought the car on Sunday he washed the car by himself trying to make us happy. Jorge the financial manager was very professional and kind.
Thanks Ray! I was really impressed with how nice the Durango was. Ray was very helpful while I was there. He also answered my calls after I bought the car, which I really apppredciated. When you need a car, ask for Ray. He makes things happen!
I contacted Vroom auto about a 2010 911 they have for sale and was contacted right away with all the information on this vehicle Jeff in the Sale dept was very helpful I was attracting to the car with the price I have this car on my list
We are a 4 car family and I wanted to upgrade to lower miles and later years. As I was in no hurry, I spent months researching and dialing into the market. In the last few months we bought 3 cars from Jeff and are very happy with them. Not only was I getting the best price in the country each time but more importantly, he knows how to pick plums. All were well kept, one owner, low miles, mechanically sound, clean, and upscale. He's also not like other car salesman. He's laid back, not pushy at all, and also very honest and fair. We're looking forward to buying our next car from him again.
We have traveled all over the US to purchase vehicles. In many cases we would arrive to find the vehicle descriptions were not accurate. This time we were pleasantly surprised to find 100% accurate on the description. Nice family business, easy to work with. Bobby sold us the car and Meta did the paperwork. I have to say this was also a pleasant experience. The paperwork was done in no time at all. We purchased a 2005 Mercedes E Class, drove it home to North Carolina and enjoyed every minute of the drive. Honesty and ease of purchase are their strong points.
Dave is always friendly and welcoming. Mr. Campbell is amazing and so helpful. So happy that Bjion came back, he goes above and beyond when it comes to customer service and deserves acknowledgement for it.
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