Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
by Yarrum from Providence, RI
December 10, 2018
I purchased the car used and it is in great condition and has everything i want in it. If is a fun, reliable and safe car. I'll buy another one when I'm done with this one.
Had a great experience here. Found the vehicle listed online and made an email inquiry. The dealer responded swiftly and we were able to set up a test drive. The vehicle was used but very clean and in good working condition. They never tried to represent the van as amything other than what it was or sell me anything i did not need. They were not pushy and made the entire experience as pleasant as possible. I will definitely check them out again before my next vehicle purchase.
Most Impressive Car Ive Ever Owned
by dancee from STONEHAM
December 11, 2018
After looking for used All Wheel Drive sedan with style , this above all was the car. Great car ,drive, amenities, space, price and last but not least STYLE!
I purchased a used Toyota 4Runner. All the staff at this dealership is so courteous, professional, treats you like a real human/not a sales quota number.
They treated me like MY time was valuable. I drove numerous cars, chose the 4Runner, had my paperwork done and off the lot in 45 minutes. I felt like they truly valued me as a customer and sell great cars at a true value.
I HIGHLY recommend checking out this dealership before buying a car.
My First Mercedes
by New Benz Owner from Baltimore, Maryland
November 19, 2018
Where do I begin? Well I was coming from driving a Infiniti Q45, which has a V8 engine. I was used to driving a big car and I actually really liked it. Unfortunately, my car was getting old and started to show signs of its declining health :-( So I knew I needed a new car and I knew I wanted an upgrade! I test drive the S-Class and the C-Class. Ultimately, I went with the C-Class because this is my first Mercedes and I was scared to just jump out there and go right to the big boy without being familiar with the maintenance and hearing everyone tell me about how expensive the maintenance is.
So far, I like the car even though I have had to go back to the dealer a few times over the past 2 weeks. I think that is the dealer's fault though. I bought a certified used car but there are issues that I think they dealer did not check before selling me the car. For instance, the Mbrace button in the car is not activated, the exterior lights on the door handles went dead on the second day. Small things but very annoying.
As I mentioned, it has only been 2 full weeks, so I am still learning the car. I am playing around with it and reading the manuals/watching the videos to learn about all the features. One thing I have to get used to is the "comfort mode". The car automatically starts up in "comfort mode" which is the mode that is designed to help save gas and be more efficient. That means the car cuts off when I stop sometimes and then starts back up when I let off the brake. It's kind of weird because 1, you can hear the turn off and start up... then there's a little lag in your take off when this happens. Benz makes it easy for you to turn this feature off with just a touch of a button though, so that's good.
Overall, I like the car and would recommend to a friend (just not the dealership I went to). I am definitely missing the size I had with my Infiniti so I will be upgrading to an S-Class when time permits.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.