Mike Micael (Aman) was my salesman & he was AWESOME! He worked with my husband & I for hours until we all could agree on the perfect car & perfect price. He was kind & patient throughout the entire process. Mercedes even got me a lower APR than my credit union which allowed me to add GAP & a Manufacturer Warranty & still remain in budget. I am very pleased with Mercedes Benz of Plano & will for sure use them again!
We got our new GLC from Ray Catena recently and were very happy with the overall experience. From setting up time for the test drive to the actual decision, the service was professional, friendly and very customized. We worked with Lenny, who was brilliant. Very knowledgeable and responsive, and not at all intrusive like so many other car salespeople. 5 stars from us!
After a negative experience at a different Mercedes dealership, I sought Christi Armstrong out because of her positive online reviews. I now see why people have taken the time to review her performance. She's great! She's honest, very knowledgeable about the product, has a passion for driving, and went out of her way to make my wife and I feel comfortable and have fun with the car buying experience. The whole staff is excellent ??? Nancy who always says 'hello' and follows up every visit with a call, and Dan who did the financials was just a delight to work with. I can't say enough about this dealership, the people there are great, down to earth, and extremely customer-focused. We are big fans!
Being in the hospitality business myself, I am driven by a level of service that creates both a memory and experience. Mercedes Benz of Huntington did not disappoint. Anthony Mastroianna was the sales associate that assisted me from start to finish. His approach was warm and welcoming and at no time during the process did I feel pressured.
I know my customer service rep a little too well...
by lilabean from DealerRater.com
December 1, 2018
The service at Mercedes-Benz of Huntington is wonderful. Unfortunately, I'm there too often. My 350E gets a flat or blowout frequently - a pot hole or change in weather can trigger. On Thanksgiving Day we got TWO flat tires at once, a trick to handle with only one spare. Tom Palermo handled our service needs quickly and efficiently and made it clear that I am not alone. As often as I get my flats, he assured me that other car owners get theirs far more frequently than me.
My dealership if choice for Mercedes Benz. Eric Grobert sets and surpasses the bar for service, professionalism and commitment to customer retention. He tries to secure an appt for you asap. Usually very happy with actual service, as I was this time; or so I thought. I was told it was a software issue and an oil change. $500+. As I write this review, car failed to go into gear & it is sitting at aamco for an intelligence module within the transmission, a rebuilt transmission. Estimated cost $5300! I'm not sure what MBHuntington missed, but in addition to $5300, lots of lost time & inconvenience for me.
We were looking at 3 brands and chose Mercedes for so many reasons related to the vehicle itself. Now, when you add a wonderful salesman, you???re light years ahead of the game. Thanks to Valentine and the entire staff at Mercedes Benz of Smithtown for a great experience from our first visit to delivery!
I recently had a very positive experience bringing in my car for service at Mercedes of Southampton. I needed a tire replaced and it was done quickly as they were able to get me in and one promptly. The staff was very friendly.
Chelsea is a great sales person. She was committed to my complete satisfaction. She showed an interest in our lives as well as our deal. She took me through the software and operation of this beautiful car, ensuring that I understood all features. Katie made the closing personable and enjoyable, showing interest in our lives as well as ensuring we understood all documents signed. Jeff Aiosa has put together a team of professionals that are all competent and courteous. We were treated like family during this transaction. Highly recommended!
James did an outstanding job with our Euro delivery order last summer by providing a loaner car because 2019 model was not available at the time needed. His straight to the point approach, great customer skills and smooth transaction made us bring our friends to MB of Rocklin. They ended up buying a similar car!
Today, I took delivery of my new 2018 Mercedes. From the beginning till today, Doug DiTullio maintained the professionalism and courtesy throughout the entire process. He was prompt to answer all of my questions throughout the process and ensured that I was comfortable with all of my new vehicles operations before departing. I am extactic about new vehicle and even appreciate the bouquet of flowers. Nice touch. Thank you all.
I have always had a great experience every time I've been in to get my E350 worked on. Dylan R is great to work with, highly recommend.
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