We were very impressed with our sales person, who had great follow up and customer service. However since purchasing our vehicle, they have lost both of their certified AMG specialists and the service windows have over promised and under delivered. The service space is too small to accommodate the volume at this dealership. No car wash or vacuum service which means the car is not in the same shape as it was when you dropped it off.
Karina Kirkmire did an outstanding job of assisting me with any questions I had, and being a top notch professional. She was not pushy and she was very helpful throughout the process. I highly recommend her. Finance Manager Rachel Abielmona was also very helpful and a great communicator with any questions I had.
Keith in sales is top drawer, he found the vehicle with the options that best suited our business, and gave us all the information we needed to make a comprehensive decision - with out pressure to buy. He then turned us over to Coleah in finance , for a seamless close to our purchase. Nice job MB Seattle, we will be back.
Everyone was perfect, personable and welcoming (so important to respect and treat your staff well to empower them to pass that kindness and respect to the customers). Just one small thing and the details are so important, remind all the car wash staff who vacuum to get the seat crevices that collect crumbs on the top of the seat. The only reason I???m telling you this is because I want you to continue to be the best in customer service! Thank you Loyal customers, Lisa and Rick Burden
I calle the day before and they got me right in. My car had not been serviced in awhile and they were able to find a few other things that really need to be taken care of. Stori communicated with me several times during the day keeping me updated on the progress. I picked up the car right when they said it would be ready and was out of there very quickly with a nice clean car.
I have bought many vehicles in the past but this dealership is definitely the BEST one we have dealt with. Our Sales Associate Anetha was fantastic and lacking any of the typical "Car Salesman" cliche...she was Honest, strait forward and wonderful to deal with the moment I walked in the doors, traits that are quite rare these days in the automotive industry. I would also like to tip my hat off Rob (the General Sales Manager, who is just as great to deal with. If you are in the market for a Mercedes, give this dealership a try and make sure to ask for Anetha. Simply the best.
Great service performed on my GLE 350. It was completed very promptly and the Service Advisor, Stori Haug, was so pleasant. She was knowledgeable and also accepted a competitor's coupon, which was the icing on the cake! Thank you so much! Natalie Langford
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