Excellent interpersonal skills, courteous, friendly staff that truly makes you feel like family and professionalism unmatched by any dealership. The first and only dealership that made the whole process a pleasant all around experience.
Out of all Mercedes Benz dealerships I visited, the customer service at Caldwell was impeccable! Ronald and his manager Mike assisted me and it wasnt just about a sales transaction for them. I raised my concerns regarding my current lease ending and Ron was the only sales rep I encountered to find a solution that made me more than comfortable enough to buy my car the same day! Yes the same day! The overall experience was flawless and the Caldwell team understands that customer service is the most important factor. Now they have a loyal customer. In addition, I will be referring all of my friends and family to Ron and the Caldwell team. Job well done!!!
This is the first time I've ever owned an electric car, so I had many questions. Larry was extremely helpful in answering all my questions. He also provided me with very specific information, advice and paperwork; for example, regarding sales tax, that saved me a lot of money. I love my electric car and Larry helped make the transition very easy.
After visiting other Mercedes Benz stores I went into the Bridgewater store and was lucky enough to get Michael as my salesman. He is very talented and knows more about the brand then anyone else I met. He made me feel very comfortable buying from him unlike the others guys that treat women not same way! When you visit Open Road Mercedes ask for Michael Vurchio to see why he is the Best!
I have worked with Mike Vurchio on the past three purchases I have made from This Mercedes dealership. Mike is wonderful to work with and I have always felt he has my best interests at the forefront of our negotiations. I will continue to return to Mike for many years to come!
Barry was patient, persistent and excellent in explaining the features of the car as well as answer the queries regarding payment. He was flexible in working through the financial details and provide a good pricing for the car
Lou Gallo went beyond what one might expect a salesman would do to find the auto we wanted. He was so dedicated to customer satisfaction and we greatly appreciate his interest in achieving such a high level. Thank you Lou! You are a rare commodity and a great asset to Benzyl Busch Mercedes Benz..
Benzel-Busch's excellence is mainly thanks to the great people that work there. We've been buying cars from Larry Nash there, and having them serviced through our advisor Chris Iseman, for DECADES. They always make everything super easy and treat us like gold.
My service advisor Scott Bateman reviewed my GLE???s service history with me and asked if there was anything else he should know. Based on our conversation Scott got my car immediately in for service and I had it back and washed in under two hours. Scott???s professional demeanor and friendly attitude is one of the reasons I continue to purchase/lease my Mercedes Benz from Benzel-Busch.
I was confident with the servicing experience here. Timely, efficient, quality work, dependable and trustworthy. Quality parts. I am confident that my car will continue to run smoothly on my long commute on difficult roads during the winter because of this quality servicing
Check engine light relating to faulty exhaust sensor. Originally thought of as a different sensor problem. But quick thinking and repeat diagnosis leading to resolution.
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