Excellent interpersonal skills, courteous, friendly staff that truly makes you feel like family and professionalism unmatched by any dealership. The first and only dealership that made the whole process a pleasant all around experience.
Out of all Mercedes Benz dealerships I visited, the customer service at Caldwell was impeccable! Ronald and his manager Mike assisted me and it wasnt just about a sales transaction for them. I raised my concerns regarding my current lease ending and Ron was the only sales rep I encountered to find a solution that made me more than comfortable enough to buy my car the same day! Yes the same day! The overall experience was flawless and the Caldwell team understands that customer service is the most important factor. Now they have a loyal customer. In addition, I will be referring all of my friends and family to Ron and the Caldwell team. Job well done!!!
Our Service Advisor Tony was great. We were great immediately and had his complete attention. Tony kept us informed of the repairs throughout the day and had our vehicle ready by the days end as promised. Our vehicle was spotless and all repairs were done perfectly. This is why I'll be getting my next vehicle from MB of Caldwell. They are all about customer service.
Camila, Michael and the entire team of people I deal the with were very helpful , friendly and above all patient. I had Avery specific car in mind and they literally help me built it exactly to my liking. I highly recommend this dealer to anyone interested.
A good experience. The dealership has always strived for excellent customer service. The sales contacts were helpful and professional.
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