Steven Hunnewell was the best service manager Ive ever had the pleasure of dealing with. He fixed my problem and went the extra mile to provide additional services. I wish to only deal with him in the future.
I've purchased my vehicle out of state. Came to Mercedes Benz dealership to get my inspection done. Service guys were very friendly, front desk gentleman was very professional, BUT, whoever answered the phone in answering service was rude. It was my first time at the dealership, I wasn't sure where to pull my vehicle in for an inspection, so I called to find out and the lady was rude. Other than that, I was satisfied.
Over last 35 years I have bought many Mercedes Benzs and this was by far the most pleasant and professional. They acted the way a real Mercedes Benz dealer should behave. I will be buying my future cars from them.
The service rep handled my situation with care, professionalism and on a timely basis. I had the change my appointment time twice due to my husband being in the hospital. I appeared yesterday and ask if they could try to fit me in and they did. i am deeply grateful.
Wow wow is what I have to say regarding Mr Brian Parker. I have absolute confidence in Mr Brian.He is far the best and most professional auto repair manager I have seen and I have been around the block. Mr Parker treated me with respect and dignity. Mr Parker I thank you for your help and you are a true professional. I hope your company have more employees like you. Thank you and my vehicle is running great
thank you to service department the car runs great and looks fantastic!!! i had a great experience and will continue to service my car at Midlothian Mercedes-Benz!!!
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