Awara and Darnell were great. Awara is quite the character, he keeps things fun and light and knows his stuff. Darnell is another wealth of knowledge and will make you feel right at home. I wasn???t the happiest with the original online and phone correspondence. Very quick off the phone, ???no negotiation,??? They confirmed the E350 I was originally looking at was available 20 minutes before I headed their way only to find out it had sold the night prior.. classic tactic that I fell for. Awara was dealt a tough hand on this one as he was thrown into this, he had no prior knowledge of me coming in or the communication I had with the online team. He found me what I needed and was able to get the price to a point I could justify. Turns out they do negotiate ;) All in all I???m happy, buying a car is never a hoot but it got the job done and Awara made it as fun as it could be and was very attentive throughout the process.
This and other Herb Chambers dealerships correctly price CPO Mercedes so you do not have to go through the absurd haggling process as with other dealerships. This transaction with Karl was handled without any issues from the moment I walked in to the dealership through the delivery of vehicle to me in New Hampshire. This included working with Darnel in their finance department to obtain excellent rates. I highly recommend this dealership and they have honored each subsequent issue with no questions asked.
Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty.
Smith Motors, and Ben Coppola was outstanding from start to finish with this process. He had outstanding customer service, and was very professional in handling all our questions, and concerns. I would recommend Ben and Smith Motors to all my family and friends!
I delt with Manny Zabata when I was looking to trade my old GLS. It was the easiest and most pleasurable car buying experience I’ve had. He found the car I wanted and the negotiation and delivery was a breeze. Overall 5 stars....looking forward to the next one.
Excellent, professional, easy to work with.
Would not think of going elsewhere. Our experience of buying two Mercedes from Charlie was top notch. Service also a very positive experience at this dealership. They go out of their way to please their clients.
I went to the dealer to repair my old vehicle and ended up changing my mind to buying a used car. I worked with a good team that helped to address my needs and get a great trade in deal. Murdock M MacRae and IIir Velagoshti took great care of me and answered all of my questions.
Our sales person Ryan was very knowledgeable and extremely helpful throughout the process. He helped us choose the right car for our needs. After going to multiple dealerships and looking at various cars, we settled on a Mercedes Benz. With Ryan’s help we are now the proud owners of GLC300.
I moved my business from another dealer to MB Hanover. Extremely professional, no pressure process. Serviced my vehicle several times so it was a natural transition. Personalized experience with Guy, Kirk, Mac and the rest of the team. Thanks again.
I just to say that I had a great experience with Brian Kelly the sale representative is an outstanding sale person he has great character what you see is what you get. Honesty. And he is a great communicator. He delivered on levels of Service of my purchase I will recommend him to my friends and family to buy a car from him. And the sales Manager Brian is awesome he is a man of his word and because of these two outstanding gentlemen i am recommending them to everyone from purchase to test driving and deliver at the end is just goes to show that the Mercedes Benzs of Hanover ma are super luck to have these great gentlemen representing there company not for getting the business manger awesome thank you so much mercedes Benzs of Hanover for such an awesome experience
PAUL MC DANIELS IS ALWAYS VERY PLEASANT, EXTREMELY KNOWLEDGEABLE AND JUST AWSOME TO WORK WITH!!. DARNELL CARUSO-STEWART IS SO PLEASANT & SUPER INCREDIBLE IN ANYTHING AND EVERYTHING SHE DOES!! SEAN BRESNAHAN & FRANCO CORDANO ARE BOTH KNOWLEDGEABLE AND VERY PLEASANT!! WE HAVE BOUGHT 3 CARS IN FOUR YEARS AND WILL NOT BUY ANY WHERE ELSE " THIS IS THE BEST DEALERSHIP AROUND WITH A TOTALLY AMAZING TEAM YOU ROCK!!!!!!"
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