Tom Wittkofski and Seraphin were of great help in getting my GL in, repaired, and back out on the street expeditiously. It is always a pleasure working with concerned professionals like Tom and Seraphin.
Michael Hurst was my sales associate and he went above and beyond to satisfy my needs. I was very pleased with him along with the service manager Michael Banks(I believe that's his last name) in assisting with purchasing my GLC 300. Due to my limited time schedule they were able to accommodate me by bringing my vehicle to me wrapped in a nice red bow. I would recommend seeing Michael Hurst to purchase any vehicle. Michael displayed honesty, patience, and a level head during the financial aspect along with narrowing down my decision of vehicle. He is a true gem to work with and I look forward to working with him in the future. He did an awesome job!
I dealt with Joe in the service department. Joe was very accommodative for my wishes. I had scratches on my right front wheel. Joe was able to find someone to repair it. My only feedback on the repair was that it was slightly more than Joe originally quoted ($200 vs. $175). Also, which was nice, he suggested I come back in the spring to re-do the wheel and an extra wheel if needed. However, I didn't see any record of that accommodation on my sales receipt. Obviously my concern is when I call in the spring, will this repair still be honored. Overall, I was satisfied with the service and the ability to have a loner (GLC which my wife is interested in). Jim P.
Car wouldn't start. Called dealership and they had battery in stock said to bring the car. After roadside assistance jumped it took it to dealership. Thought i'd have it that evening but did not. Called and said I needed it by 10 am next morning and was disappointed I couldn't even find out what was really wrong with car. Sam assured me that I would have it by the morning. It was ready and clean when I picked it up and Sam did an amazing job of giving me exceptional service. It was battery and a few other things.
Dave made this the best and most efficient car purchase ever. We were in and out. When we returned, the new car was cleaned and waiting for us. They gave us a great number on our trade in and the price per month was exactly what we told them if needed to be. Couldn???t be happier with our GLE
The sales associates make the difference in buying a car
by Farmboy from DealerRater.com
November 26, 2018
Jim Jordan and Bob McKinnon made buying our new car a pure joy. They were very professional and walked us through each detail in the different models we looked at so we could make a decision as to which on fit our family and needs. I would recommend the dealership to my friends
This dealership was top notch! Paul Price went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a truck the process was absolutely painless. So quick and professional. I would recommend Paul and this dealership to anyone who is looking for a new or used vehicle.
This was my very first luxury car purchase. It was a very exciting process for me. I have driven my previous car to the ground and it was time to treat myself with an upgrade. When I first checked out this dealership I was helped by Issac and Lok who were wonderful. It was a bit overwhelming as a first time customer but they were great! I wasn't ready to make my decision that night so I had to really think about my options. I'm glad they followed up. I made an appointment to come back a second time and Lok set me up with Hysen. Hysen made it a definitive decision this time around. He was very personable, we talked about growing up in Chicago, our backgrounds and cars- This helped turned down my stress level. He was very thorough, showing me all the GLC 300's in their showrooms. When I wasn't happy with the models there he drove me to their service center which holds all of their inventory. I saw all of the GLC's and I found the one! He let me drive it back to the dealership where we began the negotiating process. He made it so easy and stress free! We got our price within 20 minutes. I was sold! He went through all of the buttons, all of the features and everything I would need to know about this car. He didn't just go through the basics, he showed me how to work apple car play and really helped me decide what was important for me and what I needed vs. what I didn't need. I was there for about 3.5-4 hours until 10pm and he did not show any sort of frustration that we were there so late. He was patient, informative, professional and very down to earth. He helped me make decisions which is very important because he's the expert and I felt like I was in good hands. I couldn't be happier with my experience at this Mercedes Benz dealership, esp with the staff. Superb customer service! I will definitely recommend anyone looking to buy a MB car here, and most importantly to work with Hysen.
My experience in purchasing my GLE 43 was extremely positive. Emil was involved with me for over three months in helping get every detail of my vehicle nailed down from the design to the pricing. I love my new car and appreciate all his help.
I never purchased a car on my own before I was afraid due to my lack of knowledge about cars and financing. Ahmad Bachan helped me with everything I asked for. He handled everything in a timely and professional manner. I highly recommend him.
I had sent an email about a lease special. Nikki (unsure of spelling) call me right away. I was scheduled to see Mark Sat afternoon. I walked in, he listed to my needs, Priced out what the cars we spoke about. My husband had him price out a few other options, however, Mark showed us the great deal he was able to offer on the car i wanted. Did not try to up sell me. I walked out with exctally what I wanted at the price I wanted!!!
Loeber has been my dealership for over 16 years and they have been outstanding since Day 1. Every Salesperson and service manager I???ve dealt with has made me so happy. I just leased a C300 and Sid R has made my experience with car buying one of the best ever!! I highly recommend going to him. Thank you Loeber!
Mario, was extremely patient and considerate irtmade the buying experience pleasant and stress free. Would highly recommend this group, I look forward to doing business with them again.
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