Henry The magnificent is a great person. if you want to buy a car or truck go to dodge land on gray stone and ask for Henry. He is a down to earth guy with a great sense of humor that will do what it takes to make you a good deal. When the deal gets close but a little off Chad will help get it done. I had met Chad a few weeks earlier when he made me a great offer but I had to walk away at the last minute. So I was happy to see him step in and work another deal with out question. great job. Thanks for the new truck.
I was in a bind to get some minor things done for my daughters car prior to school starting. Showed up and the staff listened to me and made me feel confident that it all can be done in a short time. So I enjoyed my complementary Star Bucks. Poof it was done and I daughter was on her way. Thank for a clean professional atmosphere.
Philip's Auto offers excellent service. I am a first time buyer and all of my buying fears were put to rest once meeting the staff. I worked directly Dub Rountree throughout my buying process and he made sure to explain every detail of the contract and willingly answered any questions presented. Everything he told me during his sales pitch translated to the sales contract. There were no gimmicks, no tricks or grey areas within this process. I enjoyed the service given and would recommend anyone searching for a new car to visit Philip's Auto.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Andre Lewis Thank you for your excellent customer service and your professionalism. It was comforting to have you assist me since I'm traveling and experiencing some car trouble. Stopped by Dyer for help and found it! I really appreciate your immediate attention to my issue.
I love Dick Dyer! I own a 2015.5 xc60 r-design and I've had my car serviced at Dick Dyer from day one. I have 35,000 miles on my car and have been to the service department multiple times and every time I go Richard is there to help with every question and concern I have. He is extremely knowledgeable and very helpful. My other half purchased a 2017 GLE and was extremely pleased with how easy and seamless the transaction was. No gimmicks or games.!. Ray was extremely helpful and and a great car sales professional.
Dick Dyer dealership is the best! That is why I have been buying my Volvos from them for many years. Keep up the good work.
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