Mercedes-Benz C-Class for Sale in East Petersburg, PA

A very attentive dealership with a true salon mentality.

I have no incentive to write a negative or positive review. I had a very positive experience at a car dealer (yeah, I know a car dealer) and want to share it. This is extremely long winded, however I could have greatly expanded on things. My wife and I drove a 2004 Honda Pilot with high mileage. I say this fact as car dealerships seem to form a quick opinion of you based on current vehicle. We don't dress to impress, which seems to further judgement in stores and car dealerships. The search: We have been to a large majority of the Mercedes and BMW dealerships within 100 miles of our zip code. Virtually all of them seemed to feel we were tire kickers. In many cases, sales people would be out on the lot when we were there and ignore us. We found that dealerships close early on Sat and closed on Sun, thus we could look at cars without the brush-off. During these weekend trips we narrowed our list to the MB GLS550 and GLE550e. We timed it incorrectly on a Sat and ended-up arriving at MB of Lancaster while they were open. We walked through the showroom using a back door to avoid what we expected to be typical sales reps. We were not approached until on our way to the front exit. I was lagging behind but my wife was approached by a rep asking if he could help us. That's when we met Curt Brown. In our conv with Curt, he walked with us while we talked cars and his background. It felt like a 'real' conversation and that he actually took us seriously. We left the dealership in our old Pilot after talking to Curt and him providing a GLS brochure. Jump ahead to the next Fri and I emailed Curt to tell him we actually wanted to get together and talk specifics of our desired build. This was my first brand new vehicle, it was going to be exactly as I wanted. We got together that evening at the dealership where Curt arranged for a GLS550 to be ready for a test drive and discussion. We walked through what I wanted, we discussed whether some of the numerous options I had in mind were truly needed given MB engineering. Curt asked good questions and provided good feedback. Then came the final price conversation. Like most people, I had researched various pricing sites, forums and read dealership reviews. I had an idea of what I was expecting to pay for this heavily optioned car. In my email to Curt earlier in the day, I had stated I don't like the whole dickering and negotiating process. After we had discussed the general vehicle and options pricing, I of course asked, "OK, that's great, what's my price?" Curt got out his calc, worked all the numbers and turned it around to show me the price, it was lower than I had expected. This obviously won me on price, but there's more to it than the car price, all was clearly identified on the sale form and no ridiculous dealer fees to be found. With the build we wanted, it req ordering vs. buying off the lot. Curt gave me a realistic date to expect delivery, and actually beat it by a couple weeks. He has consistently responded to any and all emails immediately. I had some pretty specific requests regarding how the car was prepped and processed for delivery, which Curt followed to the letter. We were late for our pick-up appt. Curt was engaged with a customer at his desk, however he recognized us immediately and offered us the keys to our new vehicle as we had requested it remain locked while on the showroom floor. We hadn't been to the dealership in two months since ordering so I was impressed he remembered our faces. From top down at MB of Lancaster, everyone we have encountered has been down to earth normal people. There's not the typical pressure I expected nor the snootiness that we have experienced at every other MB and BMW dealership. Bottom line, I felt that I was treated as a person, as was my wife, and that we got an extremely fair price. Curt is always there for any questions that we may have, including after the delivery. James

I purchased a slightly used SLK and could not be happier with the way the people treated me during the purchase experience or the beautiful car I now own. I have purchased many vehicles over the years and found this time to be truly the best. The honesty and professional conduct by the salesman and management made my special buy a true 'reward'. I have also found the service staff unbelievably friendly and helpful through my first Mercedes-Benz experience. It will not be my last from this dealership!! I understand their new facility will be ready soon. That is all I would change from this experience.

Saludos. I just want to thank Herman for his excellent customer service and support during the process of purchasing my first Audi. Based on this experience and excellent customer service I hope to continue our future business venture. Muchas gracias Hernan.. mi A6 esta vacanisimo...

I'm thrilled with the Jeep I bought from Synergy. I've already recommended them to friends. There was no pressure to buy, no pushy salesmen, just genuine customer service:)

Working with Huber’s was incredibly easy, and well worth the 5-hour drive. They went above and beyond and more than you’d ever expect from a used car dealer to make the Q7 we’d been looking for absolutely perfect and in tip-top condition. Eric was incredible, making sure everything on the vehicle was just right and that all the paperwork was ready to go when we got there to pick it up. We look forward to working with him/them again when the time comes to buy another car.

Ryan was great I had an issue with my credit and I needed time to work it out Ryan and his team held the car for me for over a month. Tell me what other car dealer ship would do that? I had a truly awesome experience and would recommend them highly.

I went in looking for a good deal on a vehicle and had several dealers in mind at the time. It was later in the evening so I met with Gary Deibert. He put a deal together on a few vehicles and promised to beat any other dealer around. The next day I was contacted by Scott Keath... both gentlemen came up with a deal that satisfied my wants and never pressured me at all. It was a great experience and i was very pleased as I drove away with a new 2018 Punk'n colored Jeep Wrangler Unlimited Sahara with matching hard top!

Best service experience ever and I worked in the auto industry for years so I know what's good. First rate from scheduling my appointment until J left the facility. Thanks

They were easy people to talk to. Willing to answer all your questions to the best of there ability. Fair on there prices and had quality vehicles to choose from.

My shopping experience was outstanding. Everyone is extremely friendly and Neal is an outstanding sales person. Dealership is very clean and everyone is willing to go out of their way to give you an experience to remember.

I found a used vehicle online at Tom Masano’s Mercedes Dealership. I filled out an online inquiry form and was met with a quick response from Tom Grim, their online sales representative. I set up an appointment the next day which was a Saturday. The next day I went to the dealership at 10:30. By 3:30, I was driving home with the vehicle that I had come to see. I was given a very fair trade-in value on my vehicle to match the reasonable sticker price. My experience was pleasant and smooth.

I just purchased a CPO Mercedes and cannot say enough about the staff! Terrific service and professionalism. Lori makes the whole process seamless, and Marc is a real guru when it comes to explaining all the gadgets. Will definitely purchase my next car from them.

We can't say enough praises about our car shopping experience with this dealership. A great team that was both responsive and helpful throughout the process. It was a newly listed pre-owned vehicle that didn't have pictures online...they quickly responded with photos and we set up a test drive. A special thanks to Luis Alicea, our salesman..He helped us purchase a safe, clean, and quality car at a great price for our growing family. We love our "new to us" Acura MDX. We drove up from Maryland and we will be returning for our next pre-owned purchase. Thanks, again.

I have leased /purchased several cars from Tom Masano inc. and will continue to do so. Neal Fleischood in sales is the consummate professional.

Excellent all around. Neal Fleishood, Sales Manager, did an excellent job and I'd highly recommend him to all my friends.

I was so excited to buy my first Mercedes! Lori Kleeman showed me all my options and made the shopping experience so much fun. When I'm in the market for my next Mercedes-Benz I'm going back to her.

Purchased our car from Lorie Kleeman. She was so friendly and had such a great positive attitude. She knew exactly what I wanted for my first Mercedes purchase and made it happen! She didn't stop until we were signing the paperwork! We absolutely adored her and will go back again when it's time!!!

I would like to comment on the excellent experience I have had with the service department at VW Reading. I have had a few issues with my Golf R recently, and every time, I ask for Alex to work on my car, and Molly is always willing to put him on my car with no problems. She is always super nice and accommodating! Alex knows his stuff and always does great work. I love having a dealership that I trust. This last time, Alex actually took two separate road tests with me to make sure he understood what I was saying was wrong with my car. Alex went out of his way on more than one occasion to get to the bottom of my issues and get it resolved. There should be a mechanic like Alex at every dealership. In addition, Josh, the service manager is willing to sit down and talk to you with respect when it comes to an issue you are having. Josh treats you like he values you as a customer and I appreciate that. Thank you Josh, Alex and Molly. I am glad you are there for my wife and me when we need our VW's serviced.

Awesome service like always. Friendly staff. Waiting area is a very comfortable place to wait. Several tv's for customers to watch different things if need be.