It was my first time purchasing a car and Jorge was my sales associate. He made the whole process very pleasant and stress free. He went above and beyond by answering all the questions I had and even staying after hours to make sure I had a satisfactory experience. I totally recommend him to whoever is looking for a car, even if is your first time doing it like me. He was very professional and carismatic too
by Judith Hamilton & Courtney Hamilton from Florida
December 4, 2017
This is my second purchase of a vehicle from Jumbo Luxury Cars and I must say that the service and level of professionalism this time, exceeded my expectations.
My wife and I were fortunate to have the benefit of a salesman by the name of Mike, who guided us through not only the question of the vehicle’s selection and financing but also finalized for us the Titling...all of which saved us a lot of time.
This gentlemen Mike, went beyond the call of duty in answering all our questions even after closing hours and kept in touch after the purchase to make sure all went well.
It’s because of persons like Mike that vehicle purchasing can be made simply and easily. We wish him and Jumbo, all the very best.
I purchased a Mercedes Benz 350E yesterday, Saturday evening from Jason Tsanakas at Jumbo Luxury cars. The experience was excellent! We showed up about 20 minutes before closing to just look at a car we saw online. Jason showed us the car, but due to the large selection of high end quality cars I saw on the lot, I wanted to compare that Mercedes to other options I saw. He patiently showed us each car, explaining all the options each car came with, even though it was now after closing hours. We saw a car on the lot that was perfect for us. Jason again spent the extra time to sell us the car right then rather than just taking a deposit and having us wait until Monday to take the car home. The buying process took less than 45 minutes. This was the best experience I have every had buying a car. I will definitely recommend this dealer and salesman to all my friends. The cars are top notch, the selection is amazing and the customer service was excellent!
We really appreciate the way Andres Pérez helped us through the buying process. He kept in touch with us as soon as he noticed that we were looking for a car. He was very attentive to our requirements. Since we bought the car on Sunday he washed the car by himself trying to make us happy. Jorge the financial manager was very professional and kind.
The assistant customer service manager name Cesar Leon was extremely rude and dismissive. He literally told me “I don’t have to explain myself to you.”
How is that service? He said he couldn’t take care of me because he had to leave and he was dismissive. Strangely enough he was still sitting at his desk on his phone 45 minutes later.
And I would never expect this type of treatment at a luxury dealership like Mercedes-Benz. I would never come back to this location again and an experience like this would make me hesitant to stay with Mercedes for my next car
The customer care manager, Oliver, what’s professional and truly made time to listen to my complaints. And unfortunately, it was a little too late as my day was already ruined with the rude attitude of Cesar Leon .
I had the pleasure of dealing with Luis Lopez in Service. He really made my day! Great guy and excellent service. Everything went smoothly, they offered me a loner car for the day and took great care of my vehicle.
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
service rep was extremely efficient and constantly kept me in the loop time wise as well as special data as I waited for my car. the entire staff was friendly and very knowledgeable whenever I asked a question. I would happily drive this distance just to have my car serviced at this location.
I had a great experience in MB FLL. The salesman, Jose Talma, was great. he explained every step in the process and gave me what i think is a great deal. He was polite, attentive, knowledgeable and friendly. not the usual aggressive salesman you see in this type of business. he deserves a promotion. the dealership had plenty of nice cars in stock, and even got one for me from a different place in just a few minutes, while i waited in the coffee area. i'm definitely coming back in 3 yrs.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We are a 4 car family and I wanted to upgrade to lower miles and later years. As I was in no hurry, I spent months researching and dialing into the market. In the last few months we bought 3 cars from Jeff and are very happy with them. Not only was I getting the best price in the country each time but more importantly, he knows how to pick plums. All were well kept, one owner, low miles, mechanically sound, clean, and upscale. He's also not like other car salesman. He's laid back, not pushy at all, and also very honest and fair. We're looking forward to buying our next car from him again.
We have traveled all over the US to purchase vehicles. In many cases we would arrive to find the vehicle descriptions were not accurate. This time we were pleasantly surprised to find 100% accurate on the description. Nice family business, easy to work with. Bobby sold us the car and Meta did the paperwork. I have to say this was also a pleasant experience. The paperwork was done in no time at all. We purchased a 2005 Mercedes E Class, drove it home to North Carolina and enjoyed every minute of the drive. Honesty and ease of purchase are their strong points.
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