I bought a used vehicle there this summer. It was a 2014 C300, my first purchase with Mercedes-Benz. I had a few issues within the first few months. I had to take my vehicle into service on a few occasions. Each time I worked with Dennis Bowling, the service advisor. I have to give Dennis credit because I am not the easiest person to get along with, especially when I have to bring my car back to service for the same continuing problem. Each time Dennis was very courteous and professional,and gave me a loaner vehicle so that I wasn't sitting around the waiting area. The problems were eventually resolved, and in the end, that's all that matters. Dennis is a good guy. Definitely recommend him if you need something fixed. Great dealership. I will buy another vehicle from there in the near future.
All I needed were wiper blades. Sarah Nelson at reception welcomed me warmly and with a smile. I asked her for parts and she took the time to walk me back so I could clearly see the general vicinity for the Parts Department coupled with providing me with precise directions to get there without any wasted steps. Then Randy LaFrance in Parts greeted me with genuine concern for my needs. Although I had offered to do so myself, Randy went so far as to walk outside to the car to capture the VIN. After that, I told Randy that I was going to install the blades myself but she wouldn't have it and got Dennis Bowling, Assistant Service Manager, to install the wiper blades free of charge and without delay. Seconds later, I saw Jenell Ross, franchise owner, walking through the store taking care of business (neither Sarah, Randy or Dennis were aware that I know Jenell personally). She didn't see me this time but that's okay; from experience, if she had she would have made a special effort to acknowledge my presence as if I was purchasing an $80,000 vehicle. After paying my bill I was on my way. The fantastic service at Bob Ross Auto Group - Mercedes made my day. Now I'm looking for a reason just to visit the facility again soon.
The whole experience at this dealership was great! I was contacted quickly when I inquired about the car I was interested in. Arrived to test drive the vehicle which was waiting for me already warmed up. Sat down with the salesperson, Andreas, to discuss how I wanted to handle this purchase. Andreas got everything set up, so when I came back to pick up my new car, the process was very simple and took less than 1 hour.
The best car buying experience I've ever had, thanks!
Attentive and courteous staff assisted me in finding a vehicle of my choice (not in vehicle inventory at Centerville dealership) at another dealership and bringing the car back to Centerville for lease. The staff was helpful in all phases of buying process. Very clean and welcoming facility.
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