ALM has gave great service and showed me fantasic deals. Especially this one employee named Mohamed. He was the first one who came to me with a smile on her face. He also recommended me which car i should get with the best deal. I really recommend this car dealership and have a great day.
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 5, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
It was a clean and nice dealership. However, the car I was looking at was too highly priced and even though I showed them other cars from other dealers with way lower prices, they wouldn’t negotiate. It was a waste of my time.
I called moses in the morning told the car I wanted and left with it by the end of the day . Moses was very pleasant to work with .the whole staff was very friendly and helpful. Chris did the paperwork and he was great also.
Great experience at this dealership. Definitely ask for Jeff. He was both professional and down-to-earth, willing to work with us on a great deal for our family. The buying process was quick and painless and our vehicle was gassed up and detailed. Thank you Jeff! A+
We have bought three cars from RBM, all from Eric Konigsberg, who has gone above and beyond what we have experienced at any other car dealer over the years. We'll buy our next one from him as well. Service had also been excellent. In over 20 years we have had only two service reps. Dennis Phillips is extremely knowledgeable and helpful.
My sales consultant, Fredrick was a pleasure. My husband and I were very impressed with his mannerism, caring and knowledge of cars; especially the Mercedes. Here is email I sent to Dale Harrison, General Manager: Good Afternoon All, I wanted to take a few minutes of your time to express to you the great experience I encountered on Saturday leasing my first of many mercedes I plan to lease. It started with Lynette Brown, a friend of mine who works in your Corporate office taking time to inform me of the many incentives Mercedes offer for purchase or lease. She referred me to Casey while taking time to contact her on my behalf. When I finally connected with Casey I set an appointment to see her thinking she was in sales. She was extremely helpful and made herself available to meet me Saturday at the showroom only to find out she works in Finance; but informed me she was going to get me someone to assist me and she did. My sales consultant was and is Frederick. He was such a pleasure to work with during the leasing process. My husband who is not easily impressed was very impressed with his mannerism, caring and knowledge of cars; especially the Mercedes. Needless to say this was a class ???A??? experience for us both! To top it off just when I thought it could not get any better we sat down with Jeremy to discuss the maintenance packages. His presence and professionalism, along with Frederick???s is a ???Model??? many people dealing with the public face to face should duplicate. There are no words to describe the wonderful memorable experience which I will be sharing at my church openly and with other individuals I know interested in Mercedes and excellent customer service. I am sure these types of individuals are the individuals you strive toward being a part of your company. Thank you for taking time to read my email expressing my ???unforgettable experience??? at your Roswell Rd showroom. I hope you all have a wonderful afternoon! PS my daughter, age 33, was on the phone during the whole experience telling her significant other every second of the great experience from her eyes. She was thoroughly impressed as well. Which says a lot coming from a 33 year old!
Jordin Mendez came out on a Sunday to service my vehicle!
by Great customer from DealerRater.com
November 9, 2018
I recommend RBM Service technician Jordin Mendez! He came out on a cold Sunday morning to help me unlock my car and get me back on the road safely. RBM of Atlanta has excellent customer service in their Roadside Technician Mr. Jordin Mendez.
I recently purchased a 2019 GLC 300. Malcolm helped me get a car built with every option I wanted. He was not pushy and provided details on all of the options I considered. David was quite knowledgeable about all of Mercedes Benz???s additional offerings, such as an extended warranty and maintenance package, and graciously provided an explanation of each and documentation, as requested. Kode expertly trained me on my car???s features and has offered additional training, which I will schedule. My overall experience in purchasing the car was positive. Plus, I???m pleased I purchased the maintenance package, which includes car washes I???ve already started using.
The sales associate, Benjamin, was very helpful, professional and very knowledgeable about the cars, the finance manager, Eugene, was awesome, friendly, professional and had a lot of helpful hints to make the financing process seamless. Elijah, introduced us to the new car and has so much and admirable knowledge about all the impressive gadgets in the Mercedes Benz E300. As a matter of fact, MB or Marietta has successfully put together professional team to help car buying to be an easy process. KUDOS to ALL.
Mercedes Benz of Marietta was above and beyond all my expectations. After driving 6 hours to arrive there. All I had to do was test drive and sign all paperwork was ready. Very friendly and professional staff with excellent customer service.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
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