Evan was awesome! We drove 3 hours after finding the car online. The Sonic Price made it simple - I knew it was a great deal and I didn't have to waste my time haggling to get the price where it should be. Because of the drive, we got in a little late but Evan, Kurt & Anita stayed to help us get everything taken care of. Everyone was friendly and welcoming and Evan was a pleasure to deal with. I could not be happier with my car buying experience!
Evan was a pleasure to work with. So helpful and responsive. He heard our wants and helped me find the perfect car without feeling pressured. My husband and I both commented that the team at Mercedes really exceeded our expectations in the new car buying experience.
By far the best experience and customer service I have ever been a part of. I came to look at 2 cars, the one I ended up driving off the lot did not have a backup cam, which I didn't notice and would have been a deal breaker. I called them the next morning to see if there was anything that could be done. They said bring the car back and we will take care of you. I worked with Brad and Patricia through this process and they were absolutely fantastic to me, they didn't make me feel guilty for returning a car or making a mistake and genuinely wanted to help me get the right vehicle, which they did. The thing that was even more impressive to me, the first vehicle was a Mercedes, the vehicle I ended up getting was a Lexus. They let me bring back the Mercedes at a Mercedes dealership to get the other car I was looking at, a Lexus. This is why their people and customer service is so great, they were not mad I didn't keep the Mercedes, they were excited to see me in the car that make me happy. I would 100% recommend this dealership and these customer oriented people to anyone! They will make you comfortable throughout the buying process and they will genuinely take care of you. Excellent job Mercedes! Excellent job Brad and Patricia! I cannot thank you enough!
I recently purchased a car from Mercedes Benz of Nashville. The whole process was seamless. We were introduced to Jan by the Manager Jim. Jan was very professional and thorough in explaining the 2 different models I was interested in. About an hour later, I was purchasing a new car. Within 2 hours we were trading in my old car and driving home in my new vehicle!
I purchased a pre-owned vehicle from MBZ of Nashville sight unseen. Autos in my state are overpriced so I like to search nationally and ship my new vehicle to Oregon. I was so lucky to find not only my dream vehicle, but also the most professional, courteous, friendly, and communicative staff I've ever worked with at this dealership! I handled everything from 3000 miles away. When the vehicle arrived on the truck it was in even better condition than described. I found the best example of this vehicle in the country, and at a very competitive price. Needless to say, my wife is very happy with her new car.
If you're like me and need the best vehicle in the country, at the best price, and have the best customer experience, look no further than MBZ of Nashville. Thank you Mike and Anita! It was a pleasure working with you.
by John Seegel from 2077 Bahama Drive Navarre, FL 32566
November 3, 2018
New Tires were added to the vehicle, that was greatly appreciated!. Disclosure of Med. Level scratches were not identified on cars.com.............Dealership was Friendly and very helpful with the Loan Paperwork! One disappointing thing was only 1 set of keys..................I should have asked for a further discount with only 1 set of keys............My wife was not to happy about that..............
I worked with Jeremy M. He was super helpful and attentive. I was very pleased with the overall experience. I would recommend anyone to see him for their next purchase.
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