The assistant customer service manager name Cesar Leon was extremely rude and dismissive. He literally told me “I don’t have to explain myself to you.”
How is that service? He said he couldn’t take care of me because he had to leave and he was dismissive. Strangely enough he was still sitting at his desk on his phone 45 minutes later.
And I would never expect this type of treatment at a luxury dealership like Mercedes-Benz. I would never come back to this location again and an experience like this would make me hesitant to stay with Mercedes for my next car
The customer care manager, Oliver, what’s professional and truly made time to listen to my complaints. And unfortunately, it was a little too late as my day was already ruined with the rude attitude of Cesar Leon .
by KY2DMV from
September 2, 2017
I love my car...the drive and feel, and the gas mileage and comfortability. I also have a large rottie mix that fits just fine in the back seat.
Metail had me in and out with a loaner in less than 30 minutes, a great asset to the company she is truly exceptional
Car with class
by Bern from Pittsburgh PA
June 18, 2017
I have a 2018 cla250 4 matic
Very comfortable easy to drive
Love the memory seats and sun roof
I've only had the car a couple of weeks so I'm still getting used to it and reading the owners manual
There are a few things I question why doesn't the car have cordless phone usage why doesn't it have automatic door locks and I'm not crazy about the information panel
This dealership worked with me. They took what I had and helped me grab an affordable car off the lot. I highly recommend this dealership. As soon as you get to the door, they welcome you with a big smile and service you as best they can. They basically become a family to you, as they did to me!
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
by Stasha from JACKSONVILLE, fl
December 18, 2017
I love it! Smooth ride and beautiful inside. It's a very good and reasonable price. Very reliable and the interior design is gorgeous and classy.
My son was looking for a car we have traveled to look at three different cars at different dealers all were very disappointing. I spotted this car on the internet called about it was told it could be put on hold . I was told the car was in very good shape .The car meet all of our expectations when we got there . There was no hard pressure sales . They got us in and out in a very timely fashion.
One of the best car buying experiences I have had.
Stephen and Rob were great Consultants not car salesman.
The price of the car we bought was not a steal .But at a fair price for a car that should be able to be driven for many years without worry . Thank you to the staff at Ft. Lauderdale's Car max a great experience for my son's first purchase of a car.
by Rick from
April 23, 2017
This is a fantastic car! I would highly recommend! It's a great Car for such a low price!
Fun to drive and very stylish.
I contacted Vroom auto about a 2010 911 they have for sale and was contacted right away with all the information on this vehicle Jeff in the Sale dept was very helpful I was attracting to the car with the price I have this car on my list
by Bishophollywood from Haines City, FL
December 20, 2018
The Mercedes Benz CLA is top of the line luxury. With the mounted tv screen you have the option to install a back up camera without having to modify your deck. This car has plenty of custom features that makes driving it extremely fun. From the interior lights to the bluetooth feature which takes listening to music or talking on your phone to another level. It rides and handles like a sports car and has an exotic look. I'd recommend this car to anyone.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
so ready to buy this car
by Vmar from Miami Fl
August 12, 2017
This car is exactly what i want my next car to be. It is beautiful inside & out. Dying to get it already!!
The service department is great and received professional service with respect to the service personnel and the quality of work performed. However, it took 50 minutes for me to get a loaner vehicle and the people working in the rental car department were not friendly and courteous. There definitely needs to be a lot of improvement in the loaner car department. It needs more staff and training that staff to make the customer feel appreciated.
Excellent experience. The associates extremely friendly and helpful.
Great looking ride !!!
by Jeff from Tennessee
June 27, 2018
Started out very difficult with Rick Hill imports selling a GlK 350 out from under my wife, however disappointment turned into excitement when she drove the CLA! Very sporty and plenty of power from the engine
Jeffrey from service department was very helpful. He noticed a piece missing from my daughters Honda Accord. Also brought to my attention that the battery was going to die & replaced. It for me under warranty. Also explained the importance to rotate and balance my tires every 20,000 miles. I did a rotation and balance. Wait time was not too long
Love this Mercedes, this is my fifth one
November 8, 2017
I love the look of this car, it is very fun to drive, I would’ve preferred to had a 4 Matic but they didn’t have these in the south
From the moment i walked in the doors and met Jim to the final paperwork through Happy and finances with Tony, my experience was superb. Thank you! I will definitely be recommending you to all who need to purchase a car and dislike car shopping in shark-like waters.
This is the best best car dealership that we've dealt with. Their customer service is the best !! They did everything from assisting us with our children as well as even having lunch available free of charge. The best part about this dealership is that they genuinely want to get you in a vehicle.
Excellent buying experience. Tom Sina was terrified. Very easy to work with, car just as described and easy transaction. Would definitely buy from again.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.