I shopped at Driving Image on the recommendation of a friend. I purchased an off lease 2015 E 350 with the balance of the warranty. It was a very easy transaction, and I now have a trustworthy, honest shop to service my vehicle. I have returned the car for 2 service appointments and I am extremely satisfied with quality of the work and cost of servicing my vehicle. The people are easy to work with, professional, and very honest. I said “I don’t want to pay 42,000 for Honda Ridgeline. Kate said, “Keep your old truck and go see Jon he sells Mercedes”. I said, “I can’t afford a Mercedes.” I was Wrong- Great Prices, Great Service, Long time repeat customers.
Comfortable and Fuel efficient
by Evando1998 from New Jersey
August 23, 2018
This car is very comfortable and fuel efficient. The only challenge is the seat doesn’t offer a lot of flexibility in reclining for the passenger.
Buying a car from J&M was the best car buying experience by far! I worked with Vinny who was more than patient and accommodating with me. Being a young female trying to buy a car can be very difficult, but Vinny made my experience easy and smooth. He was honest about any and all details in regard to the cars. He dealt with me calling him multiple times a day to ask questions or even just check on the status of my vehicle being ready! He did his best to make sure I got my vehicle before the holiday. He made sure he put me and my child in a safe, reliable vehicle. I would highly recommend J&M to anyone looking to purchase a vehicle...in fact, I already have! :)
Love her ’
by Trell from Jax,fl
June 21, 2018
When I say looooovvve I love my car it rides so smooth and great on gas and it doesn’t take much gas to fill up the inside looks like a spaceship and at night she’s extra cute with the lights I added
Kenny was my salesperson and he worked quickly with me to get me into a car after I had a bad car accident. I had a great experience the first time I bought there and so it was natural to see what they had this time; and it was my dream car. I went up on a Monday and drove off on a Thursday. This is a very honest dealership with professional salespeople and managers. They stand by their vehicles and their prices are extremely competitive.
Eye catching, sleek and capable
by BenzLoverRN from Allentown, PA
February 11, 2018
The 2015 CLA is the perfect blend of style, comfort and performance. It’s exterior design suits drivers of all ages. It’s smooth ride, quiet interior, and responsive steering are what lead me to purchase.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Most affordable luxury car I've owned.
by CarLover from Charlotte, NC
January 8, 2019
Luxury car, affordable, AWD, sharp looking, gas efficient, spacious for a luxury car. Very fun to drive. Makes your commute much more enjoyable. Only critique is the navigation.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
by Bishophollywood from Haines City, FL
December 20, 2018
The Mercedes Benz CLA is top of the line luxury. With the mounted tv screen you have the option to install a back up camera without having to modify your deck. This car has plenty of custom features that makes driving it extremely fun. From the interior lights to the bluetooth feature which takes listening to music or talking on your phone to another level. It rides and handles like a sports car and has an exotic look. I'd recommend this car to anyone.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
My CLA 250
by CAROL from Newport Coast
January 10, 2019
I have had a lot of more expensive Mercedes (luxurious) and sorry i decided to choose a less expensive model as it is disappointing for a Mercedes. It is noisier, has fewer amenities, etc.
Our sales person was great. Miriam was patient,informative and pleasant. I will definitely recommend her to all my friends and family for all sales needs.
Great looking ride !!!
by Jeff from Tennessee
June 27, 2018
Started out very difficult with Rick Hill imports selling a GlK 350 out from under my wife, however disappointment turned into excitement when she drove the CLA! Very sporty and plenty of power from the engine
What a pleasant surprise in the age of dealers slight of hand ie: I just sold that vehicle or they never had it to begin with, but I have this one instead or misrepresenting the condition of the vehicle. This is a honest up front dealer who does not waste your time with idle chatters and explains all cost right up front. I am the type of person who when looking for a vehicle wants the bottom line number and I was given that with no surprises when closing the deal. I would recommend this dealer to all my friends and family who need a vehicle.
Thank You for being HONEST it was refreshing!!!!!!!!!!
Driving with clouds
by Alliylucky7 from sunland, ca
August 10, 2018
This was an amazing car to drive. It felt very smooth I barely put my foot on the gas and it was going. The steering was very responsive. I would have loved to buy it although the price was way out of my range. The inside was leather and comfortable I could easily fall asleep sitting in the passengers side it was a nice drive.
If you are looking for a dealer that doesn’t pressure you or forces you to decide this is the place. Our salesman Ron is amazing! No pressure, very knowledgeable, friendly and no pressure. Ray the Manager is a very low key manager who wants the customer to be happy with everything to do with the car buying process.
I would definitely recommend this dealer to anyone looking for a car.
Switching back to Acura
by DONALD from Columbus,Ohio
January 7, 2019
The styling is what caught my eye , I feel visibility sucks as the seats near the ceiling (no head rest to adjust) and the blind spot looking out the driver window and side mirror in switching lanes.
And you feel the bumps in the road.
I was searching for a Audi A4 with a manual transmission which are becoming harder to find. A coworker recommended North Bay Imports. I was a little nervous since I always bought new or certified from an Audi dealer. I may never buy a car any where else again and HIGHLY recommend them. The car was perfect and delivered with new tires and brakes all around. Financing was easy and the rate very competitive. Their selection is impressive and of very high quality. Everyone I dealt with was professional and friendly. The fixed price policy bothered me at first and I tried to negotiate but Jon held firm on his price. After seeing the car and the delivered condition I fully understand his price and I feel I got a lot of car for the money.
I LOVE MY CAR!
July 31, 2018
This car spares no expense in elegance and luxury the features are just amazing. I’m always receiving compliments! I ABSOLUTELY LOVE LOVE LOVE MY CAR!!!
I purchased my car from North Bay Imports in December of 2017. I was looking for a ML 350 and they had the best selection and price by far of anywhere near or far. Their sales staff is very low key and not at all pushy - but also very helpful if you need it.
I have owned the car for over a year now. The car was in pristine condition when I purchased it and I have had no issues whatsoever with the car. I absolutely love it and would definitely buy one again.
I have brought it into service (oil changes, rotors) and Chris from service is a pleasure to work with. Very accommodating. They redid their customer waiting area so there is plenty of space for customers to wait in a comfortable area.
I can't speak more highly of my experience with North Bay. I will absolutely buy a car from them again!
by Joshman from Houston, TX
August 7, 2018
You will get quality for the price you're paying for this vehicle. Handles well, nice leather seat, awesome sunroof. and above and beyond service from the dealership.
On 1/27 We went to North Bay looking to upgrade from our 2009-A-4
Salesperson Meghan was great, knowledgeable and friendly. Amazingly there was no hard sell. We selected the veh. we wanted and Meghan told us that this would be the worst the veh. would appear. We picked up our A-6 on 1/30 and we're quite surprised to see new tires,brake job,mats and oil change on the veh. Are you kidding me!! We would have bought the veh. as is. Was I ever surprised. Did I mention the wax job!! I know these cars aren't cheap. But what a great car and great service. If you want to buy a luxury veh. go see Meghan @ North Bay and you not be disappointed//////////////
by MIchelleBurgos from Ocoee, FL
January 27, 2018
I love my new car. Its exactly what I wanted. Drove down from Gainesville because of the value and excellent customer service.
I don’t typically write reviews (good or bad) so if you are reading this then you know the experience was over the top.
When it comes to spending my money, I look for quality, service and personality of the person(s) I’m dealing with. I have to say Jon, Derek and staff have my 5 stars. I traveled 2 hours to North Bay after dealing with my local Audi dealer for a long period of time to no avail. I knew what I wanted before I arrived; model, color and price. Traveling with my wife, son and two large pit bulls, our arrival was greeted by Jon and the car ready to be test driven. The dogs were given a warm welcome with the run of the place. With that said the black Audi Q5 wasn’t what my son and wife wanted. At that point Jon was put thru the test. The hunt for the car was on and Jon was with us every step of the way. We must have looked at 10 different cars. I thought for sure Jon was going to get upset with us. His disposition didn’t change from the time we arrived to the time we left.
We finally agreed on a white Q5. The buying process was easy. The price you see is the price you pay NO bargaining. I tried unsuccessfully. He gave me what I wanted for a trade so I was happy with that.
With that and a small deposit I was a new car owner. They do offer financing but it was easier doing that at my home town bank. Two days later I drove back and picked up the car. I spent 10 minutes to sign papers with Dave the finance person. Dave showed me the different extended warranties but did not push any of them.
I have to say it took me longer to register the car than to purchase it..
Thanks everyone for a great experience!
by Miss763 from Birmingham al
July 6, 2018
I love this car, it drives great and has plenty of room for all of my baby’s thing! Perfect for a new mom. Still sporty enough for my taste.
The North Bay team was friendly and helpful the whole way through the process. I purchased the car with a trade of my current vehicle remotely and didn't see the car until I picked it up. The pictures were accurate and the car was better than advertised. The transaction was smooth and efficient and I will certainly look to them the next time I'm in the market.
Great Car, very reliable, high MPG
by Ali from Houston, TX
July 30, 2018
I owned this car for 4 years. Great car to drive. Great design, high reliability, high MPG. Consistently got higher MPG than what was listed. Very maneuverable and quick, so great for city driving.
This dealership stands behind their product even when it is 2,000 miles away!! I bought a 2014 Audi S7 about 2 months ago. Derrick was my salesman. I live in Bismarck ND. This is a big purchase to buy site unseen. He took multiple pictures for me and assured me that it would arrive better than expected. It truly met those expectations. The only complaint was the brakes squeaked rather loud. I drove for about a month before I could get it to a Audi dealer who is 200 miles away. The repairs they wanted to do were around $1400. I emailed Derrick who put me in touch with David Mason who I believe is one of the owners. They didn't agree with the assessment but he said to make it right they would send me the necessary parts and a $150 for labor. Well I got it fixed yesterday and it is working like a charm. I want to thank Derrick, David and the staff for the outstanding customer service and for standing behind the purchase. If you ever are hesitant about buying a high end car from this dealership don't be!! They took care of my issue without hesitation. Thanks again!! Rick Smith
This is a great car
by Deejaytb from Baton Rouge Louisiana
July 28, 2018
Very comfortable car. I really just like whole car. Inside and out. I would recommend this car to anybody because i enjoy it myself. I owned a BMW before this but I'll never go back.
North Bay Imports was a pleasure to work with, specifically Derek. I would highly recommend anyone looking for a vehicle to check them out. From my experience they assure the sale of ONLY quality vehicles. Their willingness to work with you as well as answer any questions from start to finish is extraordinary. I drove 2 hours to test drive a vehicle and could not be happier with the decision to purchase it from them that same day.
It's a beautiful car with an excellent design
by Aruna from Richardson,Texas
September 19, 2017
I think the car is perfect except for the one drawback that it is a front wheel drive. If not for that, this is the best car that I would recommend to everyone.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
I'm loving my car!
by Tnene from Athens Ga.
December 28, 2018
The vehicle is awesome...so sleek and cute! The sunroof and moonroof is the bomb! I didn't think the sunroof and moonroof was neccessary for me,but I'm so excited about it now. It's one of the coolest features!
I was working with Al, stopped by to check out a car, within 7 days I was on my way in my car. very good buying process, very good no BS dealer. received a 60 warranty and Al was very proactive about getting on some of the work done before I'd even requested it. This is a good place to buy a used car.
No issues with this.
August 6, 2017
The car does turn heads, the interior could of been done a little better, and if lowered has the sport look.
North Haven Mercedes Benz is above and beyond. Excellent service, professional, and knowledgeable. I went in looking for a midsize SUV. Michael (sales) and Matt (manager) worked with me and offered the best deal on a plush SUV. Thanks guys!!!
This car is all you would ever need Great car
by K. Johnson from Lithonia,Ga
December 8, 2018
This car has every thing I could want and need ,leg room ,comfort, performance .it is and has always been my dream car.Once you drive one
you,ll never want anything else
When I was looking to buy a car I found it so difficult to get away from the normal schmoozy car salesmen. I was very fortunate to have found North Bay Imports when I was seeking out a car! Walking into the dealership was like walking into your friend’s house. Mike Deluca and Jackson were so easy going and didn't make you feel pressured about purchasing a car. They built a relationship with me through there easy going personalities. I would buy a car from them again. If you want to simply walk into a dealership with no added pressure, easy going atmosphere, and great business conduct this is the place for you. I LOVE my Jetta and I would not hesitate to go back to this dealership! BUY your car from here you won’t regret it.
It's great but doesn't age well
by Long time Owner from Philadelphia, PA
July 5, 2017
I have owned this car for over 2 years now and it's fun to drive and gets great looks. However, the maintenance costs are a bit ridiculous, and repairing broken things will be part of your monthly routine. It is fun to drive, but only in sports mode. It is sluggish in the normal drive mode, but it is a little too excited in sports mode. I have had many near accidents because the can did not brake hard enough in sports mode, but it only drives well in sports mode.
General fuel costs are about $30 to $40 a week depending on your driving style. Be sure to get a good warranty because all the electronics in this car tend to fall apart. I take it to the dealer many times a year.
You should still consider this car because it has a great engine, and beautiful Benz styling. However, it is the cheapest Mercedes for a reason and you will definitely feel it.
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