Great customer service, made an appointment was there on time was seen on time, test drove one vehicle sales person explained everything prior to his leaving the facility is just great customer experience.
Omar baber gives Excellent service this is my second time getting a car from omar baber the two cars i purchase i wished for and needed and wanted at the time everything was such a smooth process and very professional and well organized , i will always come to bay area motors anytime me or a family or friend needs a car and love the locations easy to commute too thanks omar and thanks bay area motor
I had a great experience here at Mercedes of Pleasanton the person I dealt there was Kris he was extremely knowledgeable and pleasant to talk to you I didn't feel pushed at all I haven't bought a car yet but I will be returning there
My review rating is based on the final outcome of the buying process. I can provide all the details about the process but that would not be relevant to most buyers here. The bottom line is that there were some issues with the car like the leaking front tire & some detailing issues. This should not have happened to a CPO but after a few phone calls to the sales manager and speaking to the GM of the branch, all those issues were fixed. They even helped with additional stuff like nav updates and engine software fix which is not part of the CPO process.
Overall, we are very happy with our car and quite impressed with the post-sale experience at this dealership.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I have now Idea why this dealer ship is so underrated , this dealership , went way and beyond our expectations , the price and service was right , I was in and out in 45 min buying a new car , I worked with ALi from sales and his manager Sami thank you both .
This review is for the periodic maintenance with my advisor, Jimmy Ho. Jimmy's team's great. Jimmy has been my go to advisor for the last few 10,000 maintenance services and I will continue to bring my car to him for service in the future. Everything was done on time and I feel that my car runs much smoother after it's been serviced. The shuttle service for drop-off and pick-up is definitely an added benefit. Drivers are polite and the cars are clean.
I truly want to thank you from the bottom of my heart to Ron Reyes I had an absolute amazing experience with him every single time I have taken my vehicle they???re also with another advisor Payam peikazi these two advisers Are absolutely amazing worth the experience of going and taking your vehicle and they both take care of the customer right when you reach there until their customers vehicles ready for pick up I absolutely love this dealership I believe Fremont Mercedes is the top Mercedes dealership in California I have every time I came in there and left me with an amazing experience I want to thank Mercedes for having such service advisors
It was a delight to deal with the team at Fletcher Joens. Joey the sales person was great to work with, Obaid in finance department a true professional. Special thanks to Ray Wahab, general sales manager, for his care and accommodations.
I called MBZ Pleasanton talked to Scott in sales. He got the info I needed in minuets. We were able to strike a great deal and got the car. I recommend working with scott in sales he went above and beyond.
My only complaint was the finance side of the deal. Finance had something on my credit that was not mine and even the bank that showed up on my Credit confirmed it was not mine in any way. The finance guy did not care and just said too bad... they still got me an ok rate. I give 5 stars to scott (sales) and Andy (Mrg) but 3 stars to finance. Scott and Andy threw in a year of the difference in payment and took it off the price. Great sales and service!!!
I defiantly recommend this dealer and will buy another MBZ from Scott in sales again.
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