If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
Terri Watson was our sales person and she did an excellent job. She made what could have been a difficult experience very pleasant. In fact, the entire staff at Mercedes-Benz of Knoxville went out of their way to ensure that we had a positive buying experience.
I was looking for a specific Mercedes and found it at this dealership. The salesman was Jim Ritter and let me say he was really great to deal with. I met him to pick up the car half way between Dayton Ohio and Knoxville. He had the car set up just perfectly and spent quality time with me on the features and how to use the technology. I have been buying cars for over 45 years and my experience with Jim and the dealership was the BEST.
I cannot say enough great things about my salesman, Eric . Eric has always treated me, my father, everyone...with great service and respect every time we shop there! I will always shop here when in search of car. Fantastic service every visit!
If you are looking for excellent customer service, USI Motors is the place for you. I arrived at USI on a Saturday morning without an appointment. Although Eric was juggling phone calls and the office solo, he took the time to assist me with a test drive as a surprise for my Mom for Mother's Day. It really made her day and mine. Our family has purchased two vehicles from USI and we will use them in the future. Thank you again Eric!! You rock!
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