We started our process looking for our next car by looking around all over the internet for the perfect Mercedes. As fate had it, our perfect match for an E400 was located at Mercedes-Benz of Hoffman Estates. At the time, my wife and I only were in the beginning stages for figuring out what our next car was going to be. It was a Saturday we planned to test drive cars and then review what we liked/didn't like and buy at a later date, Once we met with our assigned sales member, Greg Bolte, we knew we were in good hands. Greg gave us the overview and tour of the E400 we were considering and answered all of our questions with the utmost care and professionalism. After the test drive, Greg was genuinely interested in our thoughts and what we were looking for. Even though we were in a spot to buy as inventory moves quickly, Greg and Tom were never pushy or aggressive with their sales technique. A technique that both my wife and I appreciated. We took time to think over the prospect of buying the E400. It just made sense and these were the people we wanted to give our business to. The buying process and financing team that we worked with, including Jose Gomez, were a breeze to work with for this purchase. The team kindly stayed late past closing to ensure we could drive away that evening in our new car. HIGHLY RECOMMENDED!
Amazing service! We drove from Northeast Wisconsin to purchase our X5 here...and we???re so glad we did! Rolly Davidson made the experience easy as possible and quickly welcomed us to the Knauz family. Thanks for the five star service. I plan to come back for future purchases and would recommend this dealership to any of our friends and family!
I was a bit worried at 1st buying a vehicle from out of state but Evan was great to work with great communication and the vehicle turned out after inspection in Florida to be in great shape. Everything was just as Evan promised
I traveled from CT on 7/14 to view a BMW Z3M 2000 Auto Showcase picked me up and dropped me off at the airport.(thanks Miles)When I got to the showroom the cat was ready for the test drive.(lots of fun)There was no pressure to buy but I did. The car arrived in MA on the evening of 7/17.I have bough a lot of cars over the years best experience yet. Thanks agene Jim.
This is the second Buick that we have purchased from Roger in 17 months . We came back to Roger because he is honest, straight forward and knowlegable about what he sells. Plus he has a great sense of humor and we love his stories! He makes us feel comfortable and we feel he always gives us great service, even after the sale is made.
I am really appreciated to write this review，I bought an 2013 Audi S7 from this dealer，Luxry Car Outle. My seller is Brandon，a really kind and patient man.
I am a university student and this is my first car in the America, so many things I don’t know but Brandon helped me a lot. He helped me ordered small parts for this car to replace and he checked everything of this car then shipped to me just a one night.
Audi sometimes have a little problems but whenever I call Brandon for help, he was so patient and nice to give me suggestions to figure everything out. This company is very reliable and their service really made me satisfied. I am so happy that I bought a car from them, and I am with pleasure to meet my seller, Brandon.
And now, I enjoy driving this car to go to school, everything is so nice and I love this car so much! The experience of buying the car from this dealer was so great, I am a new student here so I don’t know how to express my thanks exactly, I think I made a right decision to buy the car from this dealer!
Thanks for my seller,Brandon. And I really recommend this dealer, you can go to the dealer to see all the cars they have then choose your favorite!
If you ever thought you could NEVER own that dream car you've always watched other people drive.....think again. I've wanted a BMW for EVER! I went on line....sourced out the model and color I wanted along with carfax and wound up at a lot in Lombard. I'm glad I did. I got a BMW that I've owned a month now and absolutely LOVE. I checked into this car and it was a 1 owner with low miles at a very fair price. The car needed a couple little things that I pointed out to BRANDON the salesman who is absolutely awesome...and he promised to take care of the things so I bought the car based on his promise and he fixed the the issues as promised....he is a real stand up guy....Paul the finance guy is great as well....I came in with financing lined up already but I'm sure Paul could work miracles for you if need be....CALL BRANDON NOW AND TELL HIM SCOTT SENT YOU!!! LOL
Over the summer I was shopping for a new car. I went to several dealerships with my husband trying to narrow down my search I had a few cars in mind but wanted to check them out. My husband suggested we go check out a few SUV models at Mercedes. It was a Friday around 4pm. I think most of the people just wanted to go home and couldn’t wait to start their weekend. Out comes Sylvia and sees my husband and I looking and immediately gives us great information on the car and offers a few suggestions based off of what they have on inventory. She made us feel instantly comfortable with her and took us out on a few test drives to compare some models. Honestly if it wasn’t for her I may have gone with another car, but her immediate customer service made us feel right at home, we even bought two cars and came back the next day to take home the second the car! Flash forward 4 months later and my car gets a flat tire. Thanks to Sylvia keeping in touch and checking in on our purchase every once in awhile I knew exactly who to call and get some help. Mercedes roadside assistance towed my car right to the dealership and I had it fixed as soon as possible the next day. Joe in service was fantastic in getting this taken care of and even had me picked up from home so I could go get the fixed car and make it to work. I highly, highly recommend getting the tire warranty it is worth every penny especially living in Chicago with all the potholes and construction. Joe and Sylvi made a terrible situation feel so seemless. They really know how to take care of their clients.
We recently worked with Earl at Mercedes of Westmont to purchase a new Mercedes GLC 300. He went out of his way to make sure our whole family (including kids) were comfortable and attended to during the process. He worked hard to search for all possible vehicle options and spent time walking us through the features of the car both before and after the purchase. It was truly a first class experience and followed the "Driven to Delight" Mercedes culture. I hope to purchase a car there in the future!
Mike is extremely knowledgeable about Mercedes models. He is very prompt with questions and responses and follows up. A pleasure to deal with. The two vehicles I was pricing out were competitive nationally.
I have been wanting a Audi S4 for sometime, based on a family member's recommendation of Ultimo, I checked their website, and found the exact car I was looking for, I stopped in to check it out and was greeted my Michael. Michael was very easy going and very knowledgeable. He let me test drive the car, and let me check it out. There were no high pressure sales tactics. I went home to think about it, and ended up going back a few days later to test drive it again and ended up buying it. About a week after buying it, the transmission started making noise. I contacted Michael and Scott at Ultimo, they had me take it in to a shop that they prefer. Turns out the transmission needed to be replaced. Ultimo paid for the replacement and provided a loaner car for me. I am very glad to have my S4 back! Michael and Scott were very pleasant to work with. I look forward to doing business with such a stand up place again.
My family & I had a great overall experience at MotorWerks INFINITY in Barrington. My salesman Steve Mink was phenomenal & great w kids. He and Ali Nauraiz in finance expedited the sale quickly so my family could get in and out in a timely manor. Shop MotorWerks INFINITY and ask for Steve. Not only will you get a great deal but a great vehicle & buying experience too!!!!
Bought a used BMW from Perillo, and the entire process was super easy from Sales (Robert) to Management (Dan) to Finance. I was surprised by the low pressure environment and ease of working with these guys. Very pleasurable experience over on the used car side of the shop. Amazing selection of cool cars too!
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