I recently purchased a 2014 CLS550 Mercedes from the 10100 Liberty Road Randallstown location this week. I had surgery back in June and was out on leave for a while. I did want to purchase another vehicle but wanted to wait until next spring. Nevertheless, I was just randomly searching on my iPad and came across Xclusive Motorcars. I’m glad I did because I didn’t even know this place existed. Before I began my search on the website I started reading the reviews. That is what blew me away! There were so many positive comments and feedback I just couldn’t walk away without contacting them to see what they may have that I am searching for. I completed the contact sheet online and Scott called me the next day. I scheduled an appointment after work and went to see what they had. Someone did call me the day of my appointment to verify that I was still coming. Didn’t know it was Mike the sales manager. When I arrived unfortunately Scott was out ill but Mike the sales manager immediately took care of me and placed me in the good hands of sales associate Uma. Uma, and Mike gave me one of the best car buying experience I’ve had in a long time. Not to mention Roosevelt one of the finance manager was excellent as well. They got me a great deal at a great price and had me on my way within hours. I highly recommended to anyone looking for a used vehicle at a great deal, price and excellent customer buying experience shop at Xclusive Motorcars.
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
Great experience until it was time to get my tags. Just need to work on that part of the process. Had to go back 3 or 4 times because my tags took so long to come in. Maurice, the sales manager is a stand up guy, very professional and friendly and I believe he worked hard to get a deal done but a car wash or complimentary tank of gas would have been great being I live on the opposite side of town. Other than that, Great experience
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Found the car I wanted on line and drove four hours to the dealership to make the trade. Dennis Epps made it happen without a hitch. He is a top tier salesperson, from who I would buy another car in the future. All in all an excellent way to buy a great car.
My experience with Tom Lopez and Mercedes-Benz of Owings Mills was a very pleasant one. There was no pressure to buy a vehicle and all my questions were answered. When a vehicle became unavailable, another vehicle was found, again, without any pressure to buy. I highly recommend Tom and this dealership.
Everyone at the Mercedes dealership is super friendly. Dylan Jones has now sold me my 2nd Mercedes. He???s so personable making the whole experience an exciting one. Brett Fader and Robb Banks were also very helpful in helping me stay where I needed to be financially. Overall, a great team to work with!
Charlie Miller made buying my new vehicle a pleasant experience. He never pressured me. He had extensive knowledge of the vehicles. He made sure I was happy every step of the way. He even followed up several times in the week following my purchase to answer my 1000 questions again and make sure I was satisfied. I have already recommended him to friends looking for a vehicle. He is just a great real guy!
Charlie Miller is excellent. He listened to my needs and helped me find the perfect vehicle. He made the buying process so seemless. I can not say enough good things about working with Mr. Miller. We will definitely be seeking out his assistance when it is time for us to purchase another vehicle!
We met with Rod while car shopping. Our experience was beyond 5-star. He took us through test drive and made every part of it very enjoyable. If we decide to purchase a Mercedes, we will definitely work with him. He is a great asset to the dealership and Mercedes.
I walked in and saw my car on the showroom floor. Ty's professionalism and courtesy exceeded my expectations which I didn't think was possible. I couldn't have been happier with my decision to purchase my Mercedes at Mercedes of Silver Spring. This dealership's customer service far exceeds any other dealership I have ever been to. AWESOME! Any time I have a question I can call Ty and he gives me the answers I need and ifs he's not available he promptly returns my call. Dorit, my finance person, was very kind, informative, knowledgeable, and clear in her explanations of additional warranties and products that were best for me and very understanding. Thank you
In the market for a new car, I started out by doing a lot research online. Mercedes-Benz/Mercedes-Benz of Annapolis has a very intuitive website. I sent a request for an E-Price quote for an E-Class and Asher Chaudry answered the request. Asher and I corresponded by email for 2 weeks. I was nevered pressured to come into the dealership. Asher found multiple cars that fit my criteria, sent me payment quotes, and answered all my questions via email. He provided a car purchase experience I had never experienced before. Our face-to-face meeting/transaction was no different. Asher delivered the most professional, honest, friendly, and fun field Customer Experience buying a car I had ever experienced. Thank you A. Chaudry and B. Harrigan for going ABOVE & BEYOND. You guys and the man above made it possible for me to ride home in a very beautiful car! Customer Service vs CUSTOMER EXPERIENCE.
Buying a car was greatly facilitated by Ron Scherr
by MBfor56yrs from DealerRater.com
December 1, 2018
My only hesitation in buying a car was my dissatisfaction with the Service Department, which was far less professional and knowledgeable than sales. Buying the car was a good experience, but I almost went to another dealer because of service ... we will see now it works in the future, but I am cautious.
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